Shana Kae Mc Knight

With over eight years in customer service, both in BPO and virtual assistant roles, I bring a resourceful and results-driven approach. Whether supporting small businesses or thriving enterprises, I enhance customer-facing needs. Punctual and collaborative, I value feedback for continuous improvement. Proficient in various communication channels and experienced with CRM tools like Microsoft Dynamics, Salesforce, and Zendesk, I am well-versed in platforms such as Shopify, Gorgias, Ship station, and WooCommerce. Let me elevate your support services to new heights.