Shana Hayes
PMP, MBA, BBA
Phone: - Email:-Professional Profile
An effective, analytical leader with experience delivering superior business results by leveraging outstanding operational, project management, and strategic planning experience.
HIghlights
Collaborative leader
Skilled negotiator
Resource planning
Earned value management
Requirements gathering
Training
Vendor Relations
Confident decision maker
Reporting and analysis
Proficient communicator
Process Improvement
Business analysis
Documentation
Excel, Word, PowerPoint, Access
Mentor
Other skills-Arkansas Coding Academy included
Java
SQL
HTML/CSS
SAS
SCRUM
SUMMARY OF QUALIFICATIONS
Adept at establishing effective procedural processes that improve accuracy and efficiency, and drive success in business and project goals.
Thorough experience collaborating, supporting, and organizing daily operational and administrative functions within diverse teams, with strong written and verbal communication skills.
Proven record of accomplishment meeting and exceeding business goals and objectives, driving sales and achievements beyond targets with impactful sales strategy, business analytics, and quality project management.
Superior ability to translate complex business and operational problems into actionable solutions.
Experience
Arkansas Blue Cross Blue Shield Little Rock, AR
Primary Care Analyst 7/2018 – 8/2019
Responsible for the day-to-day adhoc reporting request assisting the primary care coaches, manager and other staff. Also maintains the primary care team box.
Create/Maintain Master Roster for coach level reporting
Resolve primary care practice questions and issues via phone or primary care mailbox in a timely manner.
Maintain reporting from EBI, AHIN, HIEDIS and other divisions that support value based programs through continuous communication with these divisions
Exchange Claims
Responsible for the timely and accurate processing of claims within the exchange population. Processing groups included:
Front-End
Legal
B2 Adjustments
General Inquiry
ARKANSAS CODING ACADEMY9/2016 – 3/2017
Onsite Java course that covered the Java syntax, how to use the JVM, algorithm development, object oriented
programming, and Java programming constructs.
Developed comprehensive CRM for Real Estate Investors using Java Spring, MySQL, and HTML/CSS.
GIT HUB Account: https://github.com/shanamusiq/shanacrm
SMB Operations ManagerConway, AR
HEWLETT-PACKARD ENTERPRISE9/2014 – 7/2016
Developed long and short-term strategies across diverse verticals and industries,
within target territories. Established and maintained consistent SMB compensation and
operational processes. Collaborated across departments to ensure workflow efficiency and compliance.
Spearheaded reporting and crediting process improvements to maximize productivity and accuracy.
Analyzed sales data and compiled information for reports (e.g., pipeline forecasting, quality assurance);
identifies trends and makes observations.
Managed day-to-day post-sales order management (e.g., credits, returns) and resolution of customer
issues (e.g., specialized product builds, performance reports, data analysis)
Managed open order (backlog) report issues resolution and reached out to supply chain or factory to
determine source of delay; communicated status and escalates issues as necessary.
Resolved order management issues for all product lines using specialized subject matter knowledge and
analysis; helped develop best practices for compensation processes
Acted as SMB and SP Project Manager for planning seasons impacting over 40 sales representatives,
two directors, and four managers across two geographies.
Federal Inside Sales RepresentativeConway, AR
HEWLETT-PACKARD ENTERPRISE1/2009 – 8/2014
Maintained valuable partner relationships and liaised with field team to manage onsite and
calls within 12 civilian agencies. Acted as Team Lead, training new staff and
overseeing organizational, departmental, and individual needs.
Ensured HPE and Federal agency guideline compliance while operating as Project Manager
on government reseller pricing related projects.
Achieved superb sales results with external business partners CDW, KST, SHI, Unicom, and
GovConnection.
Consistently exceeded target goals, attained 315% sales force and 354% Technical services
attach quotas.
Education
Masters of Business AdministrationJune 2011
University of Phoenix, Little Rock, AR
Bachelor of Business AdministrationDec. 2007
University of Central Arkansas, Conway, AR
Android Coding Training (Java)March 2017
Arkansas Coding Academy -University of Central Arkansas, Conway, AR
Certification
PMI-Certified Project Management Professional (PMP)April 2014
Additional Experience
Project Management Committee (Chair) April 2010 – Feb. 2014
Developed onsite boot camp to teach employees Project Management Methodology for exam preparation.
Conducted and Instructed monthly seminars reviewing Project Management materials in FY13.
Members obtained over 300 Project Management PDU’s from program in FY12.
Arkansas Diversity and Inclusion ERG (Co-Chair/Chair) Jan. 2009 – April 2010
Developed on and off site projects that contributed to a diverse and inclusive work environment.
Managed project coordinators and ensured that projects were compliant with site leadership guidelines.
Facilitated Diversity Roundtable discussions and coordinated multiple charitable events
