Shan Gaite

SHAN GAITE PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 5+ years of experience in non-voice customer support, data labeling, and data annotation for AI-driven platforms. Proven ability to analyze text, image, and video data with high accuracy, ensuring quality datasets for machine learning model training and optimization. Strong background in video editing using CapCut, creating engaging short-form content such as reels and TikTok videos. Graphic design using Canva for social media, presentations, and marketing materials. Combines creativity with precision to deliver polished, visually appealing outputs. KEY SKILLS Data Annotation | Video Editing | Manual testing | Content Moderation | Data Entry | Live Chat and Email Support | CapCut| Canva | Figma | Salesforce | Zendesk PROFESSIONAL EXPERIENCE Live Chat Support | OnlineProctor Drake INC. | November 2022 - May 2026 Delivered real-time chat and email support to international customers, handling 50–80 • inquiries daily while maintaining high customer satisfaction. Resolved account and technical issues with a high level of accuracy, reducing repeat • inquiries and improving first-contact resolution rates. Maintained and updated CRM records for all interactions, ensuring accurate documentation • and efficientcasetracking. Monitored and supervised 30+ online exams per shift, enforcing strict compliance guidelines • and ensuring exam integrity at all times. Social Media ContentModerator Majorel | April 2020 - May 2022 • • • Moderated large volumes of short-and long-form video content (300–500+ per shift), ensuring full compliance with platform guidelines. Analyzed video content frame-by-frame to identify violations, including sensitive, harmful, or inappropriate material. Collaborated with escalation teams for complex or high-risk content, ensuring consistent enforcement standards. Software QA Engineer I | DataAnnotator Alsons/AWS Information System Inc | January2018 - January 2019 • • Performed manual functional testing, identifying and reporting defects that improved system reliability and user experience. Annotated and validated high-volume datasets for machine learning projects, maintaining high accuracy and consistency. TECH PROFICIENCY Communication: Slack, Zoom, Google Meet, Microsoft Teams, Lark CRM & Marketing: GoHighLevel (basic), Salesforce, Zendesk, Kustomer AI & Automation: ChatGPT, Grammarly, Google Gemini Design & Content: Canva, CapCut, Figma (basic) EDUCATION Associate Degree in Information Technology Imus Computer College | 2018 REMOTE WORK READINESS Internet: PLDT Home Fiber 50+ Mbps | Backup: Globe 5G mobile hotspot Equipment: Lenovo Ideapad L340 | Dual monitors | Noise-cancelling headset Workspace: Dedicated homeoffice | Quiet environment Availability: Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones LANGUAGES English: Proficient Filipino: Native