Shamsul islam-https://www.linkedin.com/in/shamsul-islam-/
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Summary
Highly dependable professional with more than 1 years of experience in the United Arab Emirates and more than 2
years of experience providing excellent administrative and IT support to different departments in the Facility
Management company. Educated and energetic professional recognized as a quick learner with exceptional skills and
the unique ability to manage several tasks in a stressful environment. Excellent communicator seeking a challenge,
using current skills, with the opportunity for professional growth
Experience
Computer Operator
Abu Dhabi Securiguard Middle east LLC, Saadiyat project
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Operating a computer to provide data
Monitors and manipulates daily system jobs
Team Leader of the security team at Hidd Al Saadiyat Community Project.
Verifying the Entry and Exit of the vehicles inside the Community.
Answering phone calls of Clients’ complaints, and queries and assisting them.
Reporting to the Security Manager & Community Manager and assisting their request.
Preparing ANPR monthly,Weekly and Daily Reports and coordinating with the HR department.
Preparing incident reports.
In charge of CCTV Room.
Handle the ANPR database system.
Administrative Assistant
CPEC Project Pakistan ( Total Experience 2 year & 7 Month)
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Dec 2018 - July 2021
On top of my duties and responsibilities as General Site Administrator prior to this promotion.
Coordinator of Soft & Hard services project area issues.
Calling the Workers to Resolve his working Issues.
Trainer of Workers about HR Policies and Implement HR Policies inside the Project.
Coordinating to store for processing the uniform request of technical team & materials request.
Maintains quality service by following organization standards
Provides secretarial support by entering, formatting, and printing information Organize work.
Initially checking and troubleshooting the Networking Problems(LAN System of Inside the office Building)
IT Support & E commerce Specialist
Ajman Zoja Beauty zone UAE
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October 2021 - Present
1.2 years
Develop E-commerce Website for a Company
Updating the Website as per Client Request
Monitored Database System of the website
Daily basis Communicate with Customer about different Products
Marketing of the product on social media (Facebook,Instagram,Amazon,Noon)
Checking the SEO of the website and Update daily basis for top Ranking
Sept 2017 - Sept 2018
1 years
Education
Bachelor of Science in Software Engineering
COMSATS University Islamabad Abbottabad Campus
https://cuiatd.edu.pk/default.aspx
University Road, Mandia Abbottabad, Pakistan
Sept/2013 – July/2017
Skills
• E-commerce Development
• MS Office ( Excel, Word,Power point,Ms access)
• Customer Service Management
• Analytical Skills
• Data processing
• Understanding of computer networks (LAN, WAN, and computer networking)
• Reporting skills
• Customer Relationship Management (CRM)
• Oracle ERP/System
• Basic knowledge of Networking
• Knowledge of Cisco Networking Software
• SEO
• Trainer skills
• Software and hardware Troubleshooting
Language Skills
Mother Tongue(S): Pushto
Other Language(S):
English
Listening
C1
Reading
C2
Urdu
Listening
C2
Spoken
production
C1
Reading
C2
Spoken
interaction
C1
Spoken
production
C2
C1
Spoken
interaction
C2
Certifications
Security NSI PSBD Certificate From Abu Dhabi Government (11/2021-03/2024)
Reference
Available upon request
Writing
Writing
C2
