Shams Ul Arifeen

About Me  

I am Shams UI Arifeen, a dedicated Customer Service Specialist and Legal Professional with over 2 years of experience in client communications, CRM management, and remote support. My background combines legal expertise (LL.B.) with technical proficiency, allowing me to deliver empathetic and efficient solutions in fast-paced environments.  

Currently, as a Virtual Assistant at We Are Working (WAW), I provide remote support to clients in legal, financial, and professional sectors. My responsibilities include managing Outlook calendars, handling Fathom meeting notes, processing payments, and conducting LinkedIn outreach campaigns. I handle 100+ client inquiries weekly via email and phone, maintaining a 95% satisfaction rate. My familiarity with tools like Salesforce, Zendesk, and CRM systems (Centerbase, Qualia) ensures streamlined operations.  

My legal training includes internships at prestigious organizations such as the Security and Exchange Commission Pakistan, where I contributed to drafting rules for the Amalgamations and Mergers department, and Asad Ali and Associates, where I assisted in research, drafting legal documents, and court proceedings. Additionally, as a Legal Advisor for the tech startup Silk Route Online Bazar, I provided commercial and digital law guidance, negotiated contracts, and handled regulatory paperwork.  

Beyond legal roles, I have excelled in remote work environments. My freelance journey as a Content Writer on Upwork and Fiverr since 2019 has honed my virtual collaboration skills, earning me a 4.9/5-star rating from 50+ clients. I leverage tools like Google Workspace, Grammarly, and Slack to deliver high-quality content and responsive customer support.  

My technical skills include Microsoft Office Suite, spreadsheet/database management, and virtual collaboration tools (Zoom, Teams, Slack). I am detail-oriented, with strong organizational and communication skills, ensuring seamless teamwork and client interactions.  

Whether it’s legal advisory, customer service, or remote project management, I bring a unique blend of professionalism, adaptability, and problem-solving to every role. Let’s connect to explore how I can contribute to your team!