Shams Tabrez Khan
E-Mail-Phone: -,-
Location Preference :Bhubaneswar
Senior Level Assignments: Client Servicing / Sales Operations
“Versatile, high-energy professional, offering nearly 13 years of dynamic career in Client Servicing and
Sales Operations; scaling new heights of success with hard work & dedication and leaving a mark of
excellence on each step”
SKILL SET
Client Servicing
Cost Control
Sales Operations
Team Management
Process Improvement
Revenue Generation
Quality Assurance
Key Account Management
Import Operations
Insurance Operations
PROFILE SUMMARY
• Interacted with client for requirements gathering & scoping and
providing first line customer support by answering queries &
resolving issues
• Proficient in ensuring delivery of high quality services to support
customer's business needs and achieving continuous high
customer satisfaction from all operational users for services
• Skilled in identifying improvement areas & implementing
measures to maximize satisfaction levels
• Competent in meeting deadlines and turnaround time without
compromising on quality norms and adhering to SLA
• Experience in monitoring delivery of high-quality customer
experience, elevating customer satisfaction, while adhering to
the SLAs and work processes and thus managing costeffective operations
• Proven capabilities in maximizing corporate performance, driving
growth, generating revenues, capturing market share and
enhancing the value in markets
• Resourceful in building & maintaining healthy business relations
with corporate clients, ensuring customer satisfaction by
achieving delivery & service quality norms
ORGANISATIONAL EXPERIENCE
Aug’17 Till date
Highlights:
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Handling import operations.
Negotiating cargo freight charges ,container and forwarding agency charges.
Negotiating prices of commodities with the vendor and finalising dates.
Preparing import documents for releasing goods from port of loading till port of despatch from customs and
the vessel.
Looking after the entire logistics operations from china to mumbai, india warehouse.
Liasioning with all the intermediaries involved through mail and telephonic follow-ups.
July’16 –Nov’16
Highlights:
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Bayside Global Electronics Pvt . Ltd .,Bhubaneswar as Import Executive
OFOS Services Pvt. Ltd., Bhubaneswar as Sr. Executive Hr and Operations
Handling core hr functions.
Payroll processing.
Salary slips.
Bank account opening and liasioning with bank.
Salary transfer of employees and gets/dets.
Offer letter generation.
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Recruitment.
New joinees documentation processing,keeping in mind company policys and procedures.
Issuing warning letters /confirmation letters/appointment letters as the case may be.
Maintaining strict decorum and discipline inside the branch premises.
May’15 – Mar’16
Visista Insurance Broking Services Pvt. Ltd., Bhubaneswar as Sr. Executive Client
Care
Liaised with the clients for offering life insurance and general insurance services and ensured business for the
organization
Highlights:
• Played a key role in adding new revenue streams through cold calling and rigorous follow-ups with the
customers
• Developed wish list of clients from social network, internet and cold calling; acquired 7 prestigious clients
and obtained business that helped in increasing the profits for the organization
• Led quality driven initiatives to motivate partners through dedicated work, service and speedy settlement of
claims services to the clients; this further helped in increasing the business
• Took analytical and tactical measures to counter competition like discounts, schemes, educating customers
about different benefits and components of their insurance policy and how they can save out of their policy
PREVIOUS EXPERIENCE
Jun’08 – Apr’14
AEGON Religare Life Insurance Company Ltd., Bhubaneswar
Mar’07 – Mar’08
Reliance Life Insurance Co. Ltd., Bhubaneswar as Sales Manager
Mar’06 – Feb’07
ICICI Prudential Life Insurance Co. Ltd., Bhubaneswar as Sales Officer
Mar’05 – Jan’06
Standard Chartered Financial Ltd., Mumbai as Sales Officer-Personal Loans
AC ADEM IC DETAILS
• MBA (Marketing) from Indira Institute of Management, Pune in 2005 (University of Pune)
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B.Com. (Accounting) from Rourkela Municipal College, Orissa in 2003 (Sambalpur University)
CERTIFICATIONS
• Certification Diploma in Computer application from NIIT, Rourkela
• Licentiate from Insurance Institute of India, location in 2009
• TALLY 9.0 (Accounting Package) from Human Life Center in the year 2015
• MS Office (Word, PowerPoint and Excel)
AW A R D S / AC H I E V E M E N T S
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Conferred with “Silver Plate” by Aegon Religare Life Insurance (now Aegon life insurance) in 2013 for
successfully completing 5 years
Merit of receiving “Issuance Specialist Quarterly Awards of OJC Region” for delivering the best branch
operations for the quarter of OND 2011 - December 2011
Received “Issuance Specialist Award” for delivering best branch operations for the quarter Oct – Dec’11
by Zonal Head Operations (Agency distribution -North and East)
PERSONAL DETAILS
Name :
Shams Tabrez Khan
Phone :-
Email :-Address:
City: Bhubaneswar, State : Odisha
Linked in URL:
https://www.linkedin.com/in/shams-tabrez-khan-/
