Shamita Singh

Shamita Singh 📧-| 📞 - 📍 India | MBA (HR & Industrial Relations) | 10+ Years of Experience PROFESSIONAL SUMMARY Dynamic and result-oriented Human Resource professional with 10+ years of diverse experience in HR operations, training & development, program & documentation management, and recruitment. Proficient in Microsoft Office, communication platforms, and process documentation. Adept at managing end-to-end training, employee engagement, program coordination, and content development, with a consistent record of exceeding targets and improving performance metrics. CORE COMPETENCIES HR Operations & Recruitment, Training & Development, Program & Project Management, Technical Documentation, Microsoft Office & Communication Tools, Stakeholder Engagement, Employee Engagement, Agile & Scrum Methodologies PROFESSIONAL EXPERIENCE Tata Consultancy Services (Dec 2015 - till present) Noida, Uttar Pradesh, India Program Manager (HR & Documentation) | | 2023 – Present Leading human resource initiatives including employee engagement, onboarding, conflict management, and performance support. Spearheading data cataloguing and report generation across cross-functional teams. Guided project teams in developing user documentation, SOPs, and technical content. Participated in recruitment cycles – requirement gathering, screening, shortlisting, interviews, and onboarding. Actively involved in volunteer and vendor management for multiple data management programs. Scrum Master & Documentation Expert | | 2020 – 2023 Facilitated agile ceremonies and ensured effective team collaboration and sprint delivery. Created, reviewed, and updated technical documents including SOPs, user manuals, guides and test cases. Conducted workshops to train teams on structured documentation processes. Documentation Specialist | | 2017 – 2020 Collaborated with program managers to produce documentation for internal and external projects. Drafted process flows, guidelines, checklists, and client-facing content. Improved clarity, usability, and compliance through quality documentation standards. Streamlined documentation practices, achieving significant improvement in audit and feedback scores from clients (from ~40% to >90%). HR Executive – Training & Development | Dec 2015 – 2017 Designed and delivered soft skills training modules tailored to project requirements. Facilitated communication workshops leading to measurable improvement in customer satisfaction and team performance (Red → Green metrics). IndiHire Consultants (June-2014 – Dec-2015) New Delhi Area, India Research Analyst – Recruitment Consultant | IndiHire Consultants | Jun 2014 – Dec2015 Analyzed client requirements and organizational culture to source matching candidates via job portals and social platforms. Successfully placed candidates across sectors including medical representatives for pharma clients. Achieved 90–100% of monthly recruitment targets consistently. Managed end-to-end recruitment including screening, coordination, interview setup, and negotiation. EDUCATION MBA – Human Resource & Industrial Relations | Banasthali Vidyapith | 2012 – 2014 BA – Economics | Aligarh Muslim University | 2009 – 2012 CERTIFICATIONS Google Project Management Certificate – June 2022 Professional Scrum Master Certificate – May 2022 PERSONAL INTERESTS Writing blogs, photography, and travelling. Passionate about community service and regularly conduct sessions under Youth Employment Programs to train students in computer and communication skills.