Shamille Villagonzalo
Cebu City, Philippines-
Objective:
Obtain a Customer Service/Virtual Assistant position where I can maximize my people oriented
experience, communication skills and my problem analysis and problem solving abilities.
Personal Qualities:
Excellent communication skills in written and verbal both.
Strong motivational and logical skills.
Ability to produce the best result in pressure situations.
Outstanding research skills
Skills:
Microsoft Outlook, Microsoft Word, Microsoft Excel, Google Sheet, Customer support
Admin, Virtual Assistant, Customer Service, Customer Support
Work experience:
Eperformax Contact Centers -September 2012 to April 2013
Role: Customer Service Representative - Target Online Shopping- Place orders and Tracking department.
Took calls for Target Online Shopping which includes answering general or account queries and walked
customers through how to place orders online. I processed orders for customers who needs extra help
in purchasing an item. I helped them track their deliveries and provided them the tracking numbers so
they can check it themselves.
Teleperformance - June 2013 to December 2014
Role: Customer Service Representative- AT&T Billing and Sales department
Helped customers understand the bill and upgrade or add services for new and existing customers.
Gave them suggestions/recommendations about their services so they can get the most of what they
were paying.
Telstra(Teletech)- January 2015 to December 2016
Role: Customer Service and Technical Support- Telstra Billing, Mobile Technical, Place orders/tracking
department
Assisted general inquiries, process refunds, payments, bill explanation, setting up emails, data entry,
monitoring coverage issues and mobile internet problems. I helped them track their deliveries and
provided them the tracking numbers so they can check it themselves.
Character References:
Roy L. Nuñez
Dreamer Hong
Kem Baricuatro
Telstra Consultant
Telstra Team Leader
Telstra Team Leader
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