Shamika

Shamika Vaidya +1 --Mississauga, Canada Objective Dedicated and organized Ecommerce Coordinator with hands-on experience in managing customer interactions, order processing, and report preparation. Seeking an Account Analyst role to contribute to a US-based ecommerce business by utilizing my skills in project management, customer service, and ecommerce operations on platforms like Amazon Seller central, Shopify, etc. Professional Experience Ecommerce Coordinator SNS Health, Canada June 2023 – Present        Managed customer communications through calls and emails, ensuring a high level of customer satisfaction and prompt issue resolution. Handled order processing and shipping using platforms like Shopify, Canada Post, and Ecom Logistics. Sent order confirmations and processed refunds, maintaining an efficient and customerfriendly return process. Prepared detailed daily and weekly reports to track orders, shipping, and customer service metrics. Oversaw expiration management and order fulfillment on Shopify to ensure product quality and customer satisfaction. Developed basic proficiency in MS Excel to streamline report generation and data analysis. Skilled in listing products on Shopify, Amazon Seller Central, and Amazon Vendor Central. Founder The Zokart Apr 2019 – Jan 2023      Established a popular brand in Mumbai, known for unique hand-painted products. Managed social media handles, Meta ads, and website to attract new customers. Developed a kids' footwear line for FirstCry and Hopscotch by studying customer demand for designs. Participated in leading flea markets in Mumbai & Pune to sell products and research about customer demands Led a team of 5 artisans, created market strategies, and expanded brand presence online and offline. Technical Team Lead Cognizant Feb 2015 – Nov 2018    Managed a team overseeing services for 22 customers across various UNIX platforms, optimizing server performance and implementing incident management processes. Automated batch run scheduling, reducing server issues, and conducted regular process trainings for the team. Led the creation of monthly performance dashboards for the Business Leadership Team using MS Excel and PowerPoint. Skills      Customer Service: Handling customer calls and emails, order confirmations, and refunds. Ecommerce Operations: Shipping orders, order fulfilment, and expiration management on Shopify. Shipping & Logistics: Creating shipments through UPS, Canada Post and Ecom Logistics. Reporting & Analysis: Preparing daily and weekly reports; basic proficiency in MS Excel. Project Management: Highly organized, with the ability to manage multiple tasks efficiently. Technical Skills    Ecommerce Platforms: Shopify, Amazon Shipping Platforms: Canada Post, Ecom Logistics Productivity Tools: MS Excel Additional Experience   Strong organizational skills and a detail-oriented approach to project management. Demonstrated ability to work efficiently in a fast-paced ecommerce environment. Education Bachelor of Computer Engineering – Jun 2011 – Mar 2014 NAGPUR UNIVERSITY, Nagpur, India Diploma in Computer Engineering – Jun 2009 – Mar 2011 NAGPUR UNIVERSITY, Nagpur, India