Shamika B. Dalogdog

CHECK OUT MY PORTFOLIO Shamika Dalogdog view my resume - (- Sham sham.archives1 LinkedIn ABOUT ME Hello, I’m Shamika Dalogdog, ready to bring value and excellence to your team. SOCIALS: Detail-oriented and results-driven professional with strong experience in customer service, administrative support, training, team coordination, and performance management. Proficient in creating accurate and data-driven reports, with a tech-savvy approach to tools, systems, and process optimization. Known for delivering high-quality output without delay, maintaining exceptional attention to detail, and adapting quickly as a fast learner in dynamic environments. Equipped with excellent verbal and written communication skills, enabling effective collaboration, clear documentation, and strong client relations. Committed to continuous improvement, operational excellence, and supporting organizational success. PLATF Microsoft 365 Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Teams Google Spreadsheet Google Meet Google Drive Google Calendar Zoom ZoomInfo Canva SOCIALS: RMS Power BI Chat GPT (Open AI) Google Gemini AI LinkedIn Whatsapp Genesys Salesforce Jira Facebook Instagram Pinterest And more. Work Experience CUSTOMER ADVISOR (TECHNICAL SUPPORT) Delivered top-performing customer service by resolving hardware and software issues, addressing billing concerns and RMA inquiries, troubleshooting technical problems, and demonstrating strong product knowledge. Effectively handled upselling and cross-selling opportunities, managed escalations, improved CSAT scores, and accurately documented resolutions. Recognized as a KPI Champion for three consecutive months and consistently ranked as the Top 1 Revenue Generator TRAINING SPECIALIST Onboarded and trained new agents, designed and implemented improvement plans, monitored KPIs, and prepared comprehensive performance reports and presentations. Conducted skill-enhancement workshops, performed deep-dive analyses to identify performance gaps, and implemented corrective actions that helped mitigate QA score errors. Handled coaching sessions for incident reports, created visually engaging presentations using Canva, and successfully trained four batches of trainees. TEAM LEADER Led a high-performing chat support team by overseeing daily operations, driving KPIs, coaching and developing agents, managing performance and disciplinary processes, coordinating closely with leadership and clients, and delivering data-driven reports that enhanced service quality, communication flow, and overall operational efficiency.” SOCIALS: What do I bring to the table? Virtual Assistance & Administrative Support Presentation & Graphic Design Customer Support & team Management Training & Coaching Data Analysis & Reporting SOCIALS: Data Entry & Documentation CUSTOMER SUPPORT & TEAM MANAGEMENT HANDLING TECHNICAL, BILLING, AND RMA INQUIRIES TROUBLESHOOTING HARDWARE AND SOFTWARE ISSUES MANAGING ESCALATIONS AND ENSURING QUALITY STANDARDS LEADING CHAT SUPPORT TEAMS AND MONITORING KPIS IMPLEMENTING ACTION PLANS TO IMPROVE TEAM PERFORMANCE SOCIALS: VIRTUAL ASSISTANCE & ADMINISTRATIVE SUPPORT CALENDAR AND MEETING SCHEDULE MANAGEMENT EMAIL MANAGEMENT AND INFORMATION DISSEMINATION TIMESHEET AND TEAM SCHEDULE MANAGEMENT MEETING MINUTES CREATION AND DOCUMENTATION COORDINATION WITH SENIORS AND TEAM MEMBERS SOCIALS: DATA ANALYSIS & REPORTING PERFORMANCE AND KPI TRACKING USING EXCEL (PIVOT TABLES, GRAPHS, FORMULAS) CREATING DASHBOARDS AND VISUAL REPORTS USING EXCEL AND POWER BI WEEKLY AND MONTHLY BUSINESS REPORTING DEEP-DIVE ANALYSIS TO IDENTIFY PERFORMANCE GAPS AND QA ERRORS SOCIALS: PRESENTATION & GRAPHIC DESIGN DESIGNING PROFESSIONAL PRESENTATIONS AND TRAINING MATERIALS USING CANVA AND POWERPOINT CREATING KPI DASHBOARDS AND DATA VISUALIZATIONS DEVELOPING VISUALLY ENGAGING REPORTS AND WORKSHOP RESOURCES SOCIALS: DATA ENTRY & DOCUMENTATION ACCURATE DATA MANAGEMENT AND RECORD-KEEPING UPDATING SCHEDULES, PERFORMANCE LOGS, AND COMPLIANCE TRACKERS ORGANIZING AND MAINTAINING DIGITAL DOCUMENTATION SOCIALS: CLIENT TESTIMONIALS LET’S CONNECT. IF MY SKILLS MATCH YOUR VISION, SCHEDULE A MEETING WITH ME! DISCOVERY CALL LET’S CONNECT AND EXPLORE HOW I CAN SUPPORT YOUR GOALS. THIS QUICK CALL HELPS US UNDERSTAND YOUR NEEDS, CHALLENGES, AND EXPECTATIONS RIGHT FROM THE START. ALIGNMENT & AGREEMENT WE’LL WALK THROUGH THE TERMS TOGETHER AND REFINE THE DETAILS UNTIL EVERYTHING FITS PERFECTLY—CLEAR, FAIR, AND MUTUALLY BENEFICIAL. KICKOFF SESSION (- LinkedIn-San Jose City, Nueva Ecija, Philippines ONCE ALIGNED, WE’LL LAUNCH INTO ACTION. WE’LL FINALIZE OUR STRATEGY, ALIGN PRIORITIES, AND SET THINGS IN MOTION SMOOTHLY AND CONFIDENTLY. WHY WORK WITH ME? WORKING WITH ME IS EFFORTLESS. I PROVIDE CLARITY, CONSISTENCY, AND PROACTIVE COMMUNICATION, QUALITIES THAT HELPED MY FORMER SUPERVISORS FEEL FULLY SUPPORTED AND WELL-GUIDED THROUGHOUT EVERY STEP. BOOK A CALL