Shamika B. Dalogdog

I am a dedicated Customer Service professional with nearly two years of experience providing high-quality support in fast-paced environments. I started as a Customer Service Advisor, assisting clients with technical issues, billing inquiries, and product support, consistently achieving top performance in customer satisfaction and sales. Due to my strong performance, I was promoted to Training Specialist and then Team Lead Manager, where I coached and guided teams to meet KPIs, improve accuracy, and enhance overall service quality.

I am skilled in handling customer interactions via phone, chat, and email, and proficient in tools such as Salesforce, Jira, and Microsoft Office, including Excel and Power BI for reporting and performance tracking. I have experience working with U.S.-based clients and understand the importance of professional communication, empathy, and problem-solving in creating positive customer experiences.

I am passionate about helping customers, solving problems proactively, and contributing to a team’s success. I thrive in dynamic environments and am eager to bring my skills, experience, and dedication to delivering excellent customer service to your organization.