Shameer Basha Kr

IT Project Manager​ ​ Shameer Basha K.R IT Project Manager (-​ | - | shameer-basha-k-r-ab- Certified ScrumMaster (CSM), Project Management Professional (PMP) and dynamic IT Project Manager with 8+ years of experience driving the successful delivery of complex cloud projects. Expert in Agile methodologies, enhancing team collaboration and optimizing project execution. Adept at bridging business and technology and managing cross-functional teams globally, delivering high-quality solutions on time. Exceptional communicator skilled in stakeholder engagement, fostering strong relationships to align with business objectives. Core Competencies ●​ ●​ ●​ Leadership & Team Management Agile & Scrum Methodologies ●​ Capacity Planning ●​ ●​ Cross-functional Team Collaboration Project Planning & Execution ●​ ●​ Client & Stakeholder Engagement Quality Assurance & Process Improvement JIRA, Confluence, Azure Dev Ops Work Experience Champsoft Pvt. Ltd. Apr 2023- Ongoing Bengaluru,India Project Manager ●​ Led cross-functional teams of 16+ members across 3 countries to deliver multi-million-dollar cloud and SaaS projects with a 95% on-time delivery rate.. ●​ Built strong stakeholder relationships across 5 countries (US, Sri Lanka, India, Ukraine, Poland), ensuring 100% client satisfaction through effective communication and goal alignment. ●​ Collaborated with QA and compliance teams to ensure minimal critical defects in production, establishing robust quality control measures for all major project releases. ●​ Directed the creation of 100+ user stories, project charters, and other essential documentation in Jira and Confluence, resulting in a 25% improvement in scope clarity and execution efficiency. ●​ Mentored 10+ team members on Agile practices and project management best practices, fostering a culture of continuous learning and boosting overall productivity by 30%. ●​ Managed diverse projects across 4 domains, including AI-driven solutions, productivity tools, and social media applications, driving 20% improvements in process efficiency. JLL May 2021- Apr 2023 Bengaluru,India Technical Analyst ●​ Managed full product life cycle of software tool, including concept development, launch, and ongoing management ●​ Prioritized and refined user stories, leading to efficient development and 15% faster delivery. ●​ Experienced in using JIRA for task management and story writing. ●​ Led cross-functional team of 20, including developers, UX, and Scrum professionals. ●​ Facilitated agile process, including release planning, sprint planning, and retrospectives. ●​ Conducted quality assurance testing on product features ●​ Analyzed user feedback and data, and authored user stories for product enhancements ●​ Improved customer satisfaction by 10% through incorporating customer feedback into product development. 1 IT Project Manager​ ​ Technosoft Corporation (Apexon) Bengaluru,India Senior Business Analyst Feb 2021- May 2021 ●​ Actively assisted the development team on their Client (JLL) project. ●​ Spearheaded the IT Support Process Framework with IT ticketing priority list and the support flow for the project. ●​ Responsible for drafting BRD after analyzing the requirements.. ●​ Conducted pre-deployment BA Testing, User Acceptance Testing, and training support. 3Embed Software Technologies Pvt. Ltd. ​ Bengaluru,India Business Analyst Nov. 2018 - Feb 2021 ●​ Elicited and gathered high level requirements by conducting stakeholder meetings, interviews and discussions. ●​ Supervised handling of confidential and sensitive data. ●​ Gathered and pioneered business requirements from the business stakeholders and translated them to system specifications. ●​ Closely worked with CXO’s and Operations Head for improving organization’s efficiency. ●​ Coordinated with the sales team for Pre Sales demo, Onboarding till Off Boarding the clients and also acted as Backup Delivery Lead . Accenture Bengaluru,India Oct. 2014 - July 2015 Customer Support Associate ●​ Liable for compiling an average of 40 patient cases corresponding to their insurance coverage every day. ●​ Responsible for generating cases for the Immediate Care Response (ICR) system with a turn around time of 24 hours. ●​ Accountable for handling most sensitive data pertaining to patient health. ●​ Obediently followed guidelines and Rules of HIPAA (Health Insurance Portability and Accountability Act) with Zero NPD (NON-PERMITTED DISCLOSURE) cases. Big City Promotions Bengaluru,India Sept 2013 - June 2014. Customer Sales Executive ●​ Executed over 50 customer tickets on a daily basis which generated customer satisfaction. ●​ Led a team of 30 employees with Maggi “Har 2-minute main Khushiyan” Campaign. ●​ Supported customers book as per their vouchers within 24-48 hrs of TAT. Applications Used ●​ ●​ ●​ Azure DevOps Jira Draw.io ●​ ●​ TFS Github Project Management ●​ ●​ Hubspot Teams Education Jain University - Aug. 2015 - Aug. 2018 Seshadripuram First Grade College (Bangalore University) - June 2010 - May. 2013 MCA (Masters in Computer Applications)- Storage BCA (Bachelors in Computer Applications) and Cloud Technology Awards Achieved JLLT Superstar Ovations Q2 2022 Winner for operational excellence, innovative solutions and stakeholder management​ Aug.2022 JLL Shining Star - For Collaboration and Teamwork​ ​ ​ ​ ​ ​ Dec 2021 2