Shalom Ayomide Shobowale

SHALOM AYOMIDE SHOBOWALE - linkedin.com/in/shobowale-shalom-b3 - Summary Customer focused professional with hands on experience providing excellent customer service. Competent at handling orders, responding to consumer questions, and cultivating a good rapport with clients. competent in time management, efficient communication, and using technology to streamline procedures. Administrative and organisational skills are further improved by recent virtual assistant training. Driven to contribute to the growth of the company and provide flawless customer experiences. Customer Service: Delivered outstanding support by resolving inquiries, addressing complaints, and ensuring client satisfaction. Virtual Assistance: Efficient in managing remote administrative tasks, scheduling, and maintaining workflow accuracy. Strengths Team Collaboration: Skilled at working with diverse teams to achieve shared objectives. Time Management: Proficient in prioritizing tasks to meet production and service delivery deadlines. Quality Control: Expertise in monitoring product standards throughout the production lifecycle. Attention to Detail: Ensured precise labeling, packaging, and data management. Work Experience Customer Service Representative Exquisite Debby – Ijebu-Ode, Ogun State 07/2024 – 11/2024 • Responded to client enquiries quickly and professionally, which ensured high level of satisfaction • Managed order processing through phone calls and messages. • coordinated with the kitchen and delivery teams to ensure correct and timely fulfilment. • Resolved client complaints effectively while preserving a positive brand image. • Developed great customer relationships, which led to repeat business and client loyalty. Olabisi Onabanjo University, Ogun, Nigeria Education Bachelor of Science in Banking and Finance 10/2019 - 07/2023 Certifications Executive Diploma in Sales and Management Services (Udemy, 2024) Certified Customer Success Specialist (CustomerSuccessU,20 24) Customer Relationship Management (Great Learning Academy, 2022) Virtual Assistant Certification (ALX, 2024) Skills • • • Virtual Assistance Customer Service Team Collaboration • • • Time Management Quality Control Attention to Detail • Communication