Shallom Princess Joseph

Shallom Princess Joseph Nigerian | Lagos, Nigeria | - Email:-|LinkedIn PROFESSIONAL SUMMARY Results-driven Project Manager and Virtual Assistant with over two years of experience in managing projects, optimizing processes, and providing exceptional support to clients. Adept at using project management tools like Asana, Trello, and Google Sheets to ensure timely delivery of projects and effective collaboration among stakeholders. Recognized for exceptional organizational, analytical, and communication skills, with a strong passion for helping people and delivering results. SKILLS ● Project Planning & Execution ● ● ● Stakeholder Management Data Analysis & Reporting ● Task Prioritization & Scheduling Customer Support Excellence ● ● RACI Charts, Gantt Charts, and Project Documentation ● Virtual Assistance and Administrative Support Technical Skills: Asana, Trello, Google Workspace, CapCut, Beehive, Canva, Google Sheets, Infogram PROFESSIONAL EXPERIENCE Customer Support Specialist (Remote) Teleperformance Mar 2023 – Present | Lagos, Nigeria ● Managed customer communications across multiple channels, ensuring organized email correspondence and tracking tasks using Trello ● Achieved 90% KPIs by proactively addressing customer concerns and coordinating appointments to ensure smooth project execution ● Maintained data accuracy and easily accessible documentation for internal operations. ● Developed a 30-60-90 day plan to improve team efficiency and streamline customer issue resolution. Freelance | Aug 2023 – Present ● Planned and managed client projects from initiation to completion, ensuring timely delivery and stakeholder satisfaction. ● Created detailed project documents, including RACI charts, Gantt charts, and stakeholder analysis, to support decision-making. ● Conducted data analysis using Google Sheets to track project performance and provide actionable insights. ● Supported clients with email and calendar management, appointment scheduling, and social media marketing strategies.. Client: Founders and Entrepreneurs | Sept 2023 – Present ● Provided administrative support by managing emails, calendars, and appointment schedules for multiple clients. ● Assisted in organizing virtual events, preparing presentations, and tracking project deliverables. CERTIFICATIONS ● Foundations of Project Management | 2024 | Google ● ● Virtual Assistance | ALX Africa, 2024 ● Customer Support Excellence | Alison Certification, 2023 ● Project Management | Udemy, 2023 ● AI Career Essentials | 2024 | ALX Africa ● AI Productivity Tools ● ● Customer Onboarding and Retention ● Customer Service & Support. Administration and Data Management Project Initiation | 2024 | Google EDUCATION B.A History and International Studies Federal University, Lokoja | 2019 INTERESTS ● Virtual Assistance ● Project Management