PORTFOLIO
SHALLOM JOSEPH
CONTENT OUTLINE
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INTRODUCTION
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SKILLS/ SERVICES
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TOOLS PROFICIENCY
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WORK SAMPLES
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TESTIMONIALS
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THANK YOU
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ABOUT ME
I am a Customer Support Specialist / Virtual Assistance with two
years of experience working in industries including :
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FINTECH,
SMEs,
Ridehailing ,
and Catering..
I am result driven and this has helped me achieve notablle
results for not just the companies I work with but myself as well.
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SKILLS
SKILLS
Customer Support
I am profiecient in providing empathy driven Customer
Support across multiple channels such as email, phone
calls, live chat and social media with an excellent
ability to manage customer relationships, resolve
issues efficiebtly and exceed perfomance targets.
Project Documentation
Experienced in creating comprehensive project documentation,
including RACI Chart, project charters, Gantt Charts and project
plans. Adept at identifying project deliverables, conducting
stakeholder analysis, and managing meeting minutes to ensure
clear communication and effective project management.
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SKILLS
Virtual Assistant
Proficient in data entry and analysis using Google
Sheets and Infogram. Experienced in email
management, calender management, scheduling, and
appointment setting. Skilled in creating professional
presentations using Google Slides, ensuring efficient
and organised administrative support
Web Development
Skilled in basic design and development of
websites using canva and creating landing pages
using notion. Ensuring responsive design, user
friendly interfaces and seamless functionality
TOOLS PROFICIENCY
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Google Suites
Microsoft Office Tools
Project And Design Tools
CRM Tools
VA WORK SAMPLES
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Flavour Fairy (SME)
Case Study: The client needed to clean up, organise and prioritise
her emails. She had over 10,000 emails and I successfully brought
this down to 50, properly categorising, adding labels and prioritizing
her emails. This improved the clients efficiency by 60%.
CS WORK SAMPLES
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Teleperfomance(CX)
As a customer support specialist, I have provided responses
and resolved over 4000 tickets and have received an avereage
of 90% Csat Ratings as well as internal audit reports showing
my accuracy level in resolving customer complaints.
PROJECT DOCUMENTATION
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Office Green/Moonlight Energy Solutions
Case Studies: Client was working on a project to launch an office table plant service and needed
assistance creating relevant document for the project Initiation. so I created the RACI Chart to ensure
the team is updated on their individual roles. As a result, the project ws completed 2 days before its
due date. The second case study is for Moonlight Energy Solutions where client requested to have a
project presentation slide deck for the stakeholders.
WEBSITE DEV. WORK SAMPLES
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Flavour Fairy Catering Services
Case Study: The client was organising an event to bring together top culinary experts and
needed a Landing Page for attendees to register for the upcoming event as well as an
organised database for task management among the project team. I created a Landing page
using Notion and organised a task management system for the team on the same platform.
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THANK YOU
Looking forward to working
with you
Contact Details
Phone :
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Linkedin:
My Profile
Email :
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