Shallom Princess Joseph

PORTFOLIO SHALLOM JOSEPH CONTENT OUTLINE 1 INTRODUCTION 22 SKILLS/ SERVICES 3 TOOLS PROFICIENCY 4 WORK SAMPLES 5 TESTIMONIALS 6 THANK YOU 1 2 3 ABOUT ME I am a Customer Support Specialist / Virtual Assistance with two years of experience working in industries including : 4 5 FINTECH, SMEs, Ridehailing , and Catering.. I am result driven and this has helped me achieve notablle results for not just the companies I work with but myself as well. 1 2 3 4 5 SKILLS SKILLS Customer Support I am profiecient in providing empathy driven Customer Support across multiple channels such as email, phone calls, live chat and social media with an excellent ability to manage customer relationships, resolve issues efficiebtly and exceed perfomance targets. Project Documentation Experienced in creating comprehensive project documentation, including RACI Chart, project charters, Gantt Charts and project plans. Adept at identifying project deliverables, conducting stakeholder analysis, and managing meeting minutes to ensure clear communication and effective project management. 1 2 3 4 5 SKILLS Virtual Assistant Proficient in data entry and analysis using Google Sheets and Infogram. Experienced in email management, calender management, scheduling, and appointment setting. Skilled in creating professional presentations using Google Slides, ensuring efficient and organised administrative support Web Development Skilled in basic design and development of websites using canva and creating landing pages using notion. Ensuring responsive design, user friendly interfaces and seamless functionality TOOLS PROFICIENCY 1 2 3 4 5 Google Suites Microsoft Office Tools Project And Design Tools CRM Tools VA WORK SAMPLES 1 2 3 4 5 Flavour Fairy (SME) Case Study: The client needed to clean up, organise and prioritise her emails. She had over 10,000 emails and I successfully brought this down to 50, properly categorising, adding labels and prioritizing her emails. This improved the clients efficiency by 60%. CS WORK SAMPLES 1 2 3 4 5 Teleperfomance(CX) As a customer support specialist, I have provided responses and resolved over 4000 tickets and have received an avereage of 90% Csat Ratings as well as internal audit reports showing my accuracy level in resolving customer complaints. PROJECT DOCUMENTATION 1 2 3 4 5 Office Green/Moonlight Energy Solutions Case Studies: Client was working on a project to launch an office table plant service and needed assistance creating relevant document for the project Initiation. so I created the RACI Chart to ensure the team is updated on their individual roles. As a result, the project ws completed 2 days before its due date. The second case study is for Moonlight Energy Solutions where client requested to have a project presentation slide deck for the stakeholders. WEBSITE DEV. WORK SAMPLES 1 2 3 4 5 Flavour Fairy Catering Services Case Study: The client was organising an event to bring together top culinary experts and needed a Landing Page for attendees to register for the upcoming event as well as an organised database for task management among the project team. I created a Landing page using Notion and organised a task management system for the team on the same platform. 1 2 3 4 5 5 THANK YOU Looking forward to working with you Contact Details Phone : - Linkedin: My Profile Email : -