Shalini Singh

Shalini Singh Mobile:- :E-Mail-Flat No 592, Shaheed Bhagat Singh Apartment, Pocket 3, Sector 14, Dwarka, New Delhi-110078 Synopsis A dynamic professional offering around 5+ years of experience in Service Delivery, Training, Process Management Proven track record of managing and streamlining process& creating team work environment to enhance productivity Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues Possess effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic schedules Competencies Strong knowledge of TBA and HRO Workbench Possess strong analytical, management skills with a thorough understanding of how to interpret customer business needs, translate them into application and operational requirements and deliver results Have handled major clients like Bank of America, The Home Depot etc An effective communicator with good analytical, inter-personal, no organizational & mentoring skills Good Domain knowledge of Health and Welfare Strengths Team Player & Goal Oriented Self-motivated and Keen to take on new Challenges Flexible and Receptive for Feedback Employment History 24th Mar’09 – 13th Aug’10, as Process Associate– Ops, GGN Organization: IBM Daksh Nature of Business: AETNA, processing of Health Insurance Claims Worked as a Backend processor for Patients/Hospital Claims Collate claims count of every associate and float in operations Achievements with IBM Received consecutive Gold Awards for Supporting and excelling in the Ongoing Client Processing and helping the Service Delivery. 19th Aug’10–31st Dec’11, as Team Member– Ops, GGN Organization: AON HEWITT Nature of Business: Health and Welfare Domain(Shared Service)in Edits Team. Provide H&W administrative services to clients based out of US by maintaining and updating health care benefits with the help of Total Benefit Administration (TBA)System Jan’12 – 17th Jun, 2015, as Process Advance – Ops, GGN Organization: AON HEWITT Nature of Business: Health and Welfare Domain(Shared Service) in Edits Team. Managing Operations seamlessly and timely SLA delivery by- Maintaining daily process allocation/distribution list Updating SOPs as per client requirements Giving Client specific trainings to Associates Getting into Daily/Weekly calls with Clients to ensure smooth delivery of services Submission of Innovative ideas through Mercury Responding around 15 emails on daily basis Raising Seibel ticket for Bank of America client Achievements with Hewitt Associates Received 10 Spot Awards for Supporting and excelling in the Ongoing Client Processing and helping the Service Delivery, despite resource crunch and heavy process training.( Lean Ovation Award, Gold Award, Best Team Member Award, Impromptu, Extra Miller Award) etc. Received Award for consistently exceeding expectation Successfully transitioned 52 processes i.e. Bank of America, Dominion, Omnicom, sears Holdings, Allied Waste, and continuously receiving good Feedback from client teams. 0 developmental feedbacks from client team/ manager. Get trained on more than 100 processes with proficiency. Have contributed 43 Approved Process Improvements Update each and every clients checklist according to clients communication over the phone or via email. Highlights Have worked with multiple clients ex... Bank of America, home depot, sears holdings ext. Have also worked in Core Java project for 2 months. Java is needed to run various applications such as games, social media applications, audio & video applications etc. It is used in Android, IT, Financial Services etc. Computer Proficiency MS-Office, Internet, Microsoft Excel, Ms dos, Outlook, Lotus Notes Trainings Attended Effective Business Communication Skills Lean Ovation Coaching & Feedback Skills Advance Excel Academics Graduate – B.A in 2006 Diploma in Information Technology from Dr. Zakir Hussein Institute Personal Information Date of Birth:14th Nov 1982 Marital StatusMarried Languages Known Hindi and English Passport:Yes