Shalaye Hall

Shalaye Hall- |-| Philadelphia, PA Experience University of Pennsylvania Health System | Langhorne, PA Administrative Assistant | 01/2020 - 06/2023 Provided administrative support to the department, including scheduling meetings, managing correspondence, and handling confidential information. Developed and maintained filing systems, improving data accessibility and organization. Assisted in coordinating events and workshops, including logistics and participant communication. Philadelphia, PA Customer Service Representative | 06/2018 - 08/2021 Performed sales analytics and provided recommendations that increased sales by 80% Handled customer inquiries, answered questions, and resolved problems promptly Created a new customer database by entering customer information into a database Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Performed sales analytics and provided recommendations that increased sales by 50% Comcast | Philadelphia, PA Document Control Specialist | 12/2016 - 03/2018 Managed and maintained document control systems, ensuring accurate tracking and retrieval of documents. Coordinated with various departments to standardize documentation practices and improve efficiency. Implemented a new electronic filing system that reduced document retrieval time by 30%. The Children's Hospital of Philadelphia | Philadelphia, PA Human Resources Assistant | 01/2015 - 08/2016 Maintained a comprehensive database of employee and contractor information Updated employee handbooks and employee handbook review documents Hosted employee retreats, morale events, and company picnics to celebrate company anniversaries, birthdays, and other milestones Recruited and trained 80 new employees each year Advised managers on effective employee performance management Skills Customer service, Computer literacy, Communication skills, Documentation review, Time management, Leadership, English, Microsoft excel, Guest services, Computer Skills, Leadership Experience, Data Analysis, Customer Relationship Management, Time Management, Detailing Experience, Networking, Conflict Resolution, Strategic Planning, Communications, Teamwork Education Upper Darby High School | Drexel Hill, PA 05/2015 Led the Student Council, focusing on increasing student involvement and organizing impactful school events. Acted as the primary liaison between students and faculty, effectively communicating student needs and concerns. Graduated with a High School Diploma and achieved a GPA of 4.0+.