Shalab Sharma

Shalab Sharma  Jalandhar, Punjab, India  - - Profiles shalabsharma786 LinkedIn Summary 🌟 Results-Driven Professional with a Blend of Management and Technical Expertise 🌟 Dedicated and versatile professional with a unique blend of an MBA and Engineering background, boasting 5 years of impactful experience across diverse roles as a Sr. HR Associate, Customer Service Representative/Consultant, and Marketing Executive. Demonstrated ability to excel in both technical and managerial domains, delivering exceptional results and driving organizational success. Key Highlights: 🏆 Proven Success - 🤝 Cross-Functional Collaboration - 🚀 Dynamic Skill Set - 💡 Strategic Thinker - 🌐 Remote Ready If you're looking for a proactive, multi-talented professional to elevate your team and contribute to your company's growth, let's connect! 🚀 - Experience Confisa International Group HR Associate  https://confisa.group/ July 2020 - Present Remote "Connecting Top Brands with Top Talent Everyday" Got the best employee certificate award for my top performance. Responsible for attracting and contacting candidates to fill vacant jobs and linking them temporarily or permanently with the company and client companies. Build positive relationships among team members to gain a better understanding of needs and requirements. Job posting and search on different platforms. Align staff with organizational goals, recruit the right talent, assess and improve staff performance, support staff development, improve recruiting efforts, plan strategic human resource initiatives, execute orientation and onboarding processes, communicate role or position expectations, maintain relationships with staff by encouraging an optimal organizational climate, update policies, and practices, and supervise health and wellness initiatives. Experience in recruiting coordination or operations for a high growth fast-paced start-up. Experience using ATS and Google Calendar. Outstanding written and verbal communication, organizational, and problemsolving skills. Highly organized with the ability to prioritize multiple functions and tasks while managing work time efficiently. Ability to maintain a high level of confidentially with confidential information. Experience compiling recruiting and business intelligence data across various recruiting and tracking tools. Elite Virtual Brokerage Customer Service Representative / Travel Consultant  https://evbrocks.com/ July 2020 - July 2023 Remote Got the best employee certificate of award for my top performance, top-tier efforts, and for showing excellent skills going above and beyond. Helping property owners place and manage all of their bookings through Airbnb, Expedia, VRBO, and many other online platforms drastically increases their properties' short-term rental revenue generation. Delivering world-class customer support. Providing customer support for international customers via live chat/intercom, emails, and phone calls. Organize information about the properties before tenets come in and professionalize both your property advertisement and immediate communications with guests with the utmost customer service. Offering total host and guest satisfaction, rearranging the property advertisement to its fullest attraction potential. Planning and selling accommodations, transportation, and other travel services. Cooperating with clients to determine their needs and advising them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations. Organizing travels from beginning to end, including tickets, accommodation, and transportation. Supplying travelers with pertinent information and useful travel/holiday materials. Discuss with the client their travel plans. Preparing travel packages that are suitable for the client’s needs. Suggesting travel destinations and famous spots. Making bookings and reservations of hotels, flights, and other related activities. Answering all the queries and questions professionally. Research detailed information about hotels, restaurants, cafes, and others. Negotiating for the best prices with tour guides, restaurants, and rental companies. Maintaining a healthy relationship with the vendors and the clients as well. Staying updated with the knowledge of the latest travel trends. Exide Industries Limited Marketing Executive  https://www.exideindustries.com/ July 2019 - July 2020 Jalandhar, India Got valuable experience in Marketing, Management, Business Development, Sales, Team Leading, Customer relationship management, HR Management, Technical Support, MIS, etc. Answered chats, phone calls & emails to customers thoroughly & in a timely fashion. Coordinated with operations staff to resolve service problems & boost customer satisfaction. Conferred with customers about concerns with products or services to resolve problems & maintain high-quality service. Collected customer feedback & made process changes to exceed customer satisfaction goals. Introduced customers to available online resources & services to increase convenience. Internship Official Campus Ambassador International Model United Nations (IMUN)  https://www.internationalmun.org/ Jan 2021 - July 2021 Got a Certificate for Outstanding accomplishments and contributions to the International Model United Nations Campus Ambassador internship program. As a Campus Ambassador Intern, my main responsibility was to promote IMUN conferences via social media or in different schools, universities, or institutions. Management Trainee CEAT Tyres Limited  https://www.ceat.com/ Jan 2018 - July 2018 I have gained fruitful real-life sales experience in the market & and done huge sales of around 15 lakhs within 45 days sales deadline. Graduate Engineer Trainee Maruti Suzuki India Limited  https://www.marutisuzuki.com/ July 2016 - Nov 2016 Maruti Suzuki assigned me a project on supply chain management and ergonomics. Project- "Space creation and material storage planning for new upcoming models ( Vitara Brezza and Ignis ) by material lay-outing using the software. Graduate Engineer Trainee Hindustan Hydraulics Limited  https://www.hindustanhydraulics.com/ May 2015 - Aug 2015 Learnt about various CNC machines, their programming, and manufacturing. CNC coding, Flexible Manufacturing and Automation. Worked in Auto-Cad designing software. Education DAV University Human Resource Management & Marketing 7.34  https://www.davuniversity.org/ July 2017 - June 2019 Masters of Business Administration Punjab Technical University Mechanical Engineering 7.56  https://ptu.ac.in/ July 2013 - June 2017 Bachelors of Technology Certifications GE Aerospace - Human Resources Job Simulation GE Aerospace - Forage Dec 2023 Completed a job simulation involving using key HR tools and skills to help improve the HR systems at GE Aerospace. Provided constructive feedback to a team member to help them develop and improve their performance. Implemented the Lean Methodology by applying it to a simple everyday routine or process. Prepared recommendations to managers in terms of which employees should receive pay raises or adjustments based on compa-ratios and established pay ranges. Oxford - HR Management Course Certificate Oxfor HSC Dec 2023 Credential ID Registration Number - 598495 Thrilled to share that I have successfully conquered every challenge in the HR Management Course with Oxford (OHSC)! 📚✨ 🏆 Result: I'm ecstatic to reveal that I've earned an Excellent grade, scoring a whopping 99%! 🌟💯 This journey was filled with engaging learning outcomes, thought-provoking assignments, and hands-on projects—all conducted in the universal language of success: English! 🌐📝 🚀 Ready to apply my newfound knowledge and skills in the dynamic world of HR Management! 💼 Oxford - Recruitment Skills Certificate Oxford HSC Dec 2023 Thrilled to share that I have successfully conquered every challenge in the Recruitment Skills Course with Oxford (OHSC)! 📚✨ 🏆 Result: I'm ecstatic to reveal that I've earned an Excellent grade, scoring a whopping 99%! 🌟💯 This journey was filled with engaging learning outcomes, thought-provoking assignments, and hands-on projects—all conducted in the universal language of success: English! 🌐📝 🚀 Ready to apply my newfound knowledge and skills in the dynamic world of recruitment! 💼 Talent Management Certified Specialist Great Learning Dec 2023 🌐The journey was enriching, and I'm now equipped with the latest strategies to nurture and maximize organizational talent. 🌈✨ Independent Travel Manager DreamPort Sept 2023 Throughout this certification, I've had the opportunity to dive into the intricacies of travel planning, itinerary customization, and ensuring seamless travel experiences for clients. 🧳 Achievements Published various research papers in the disciplines of Management, HR, Customer Satisfaction, and Science and technology. Certified All-rounder Freelancer with Appen Limited-2020. Certificate of participation in Business/HR Quiz 2018 conducted by the National Institute of Personnel Management (NIPM) student chapter of Amity Global Business School, Chandigarh. Certificate of participation in the “Designing Ads on Google AdWords” workshop organized by the Department of Commerce & Business Management, DAV University, Jalandhar. Certificate of Participation in “Poster Wall Decoration” organized by DAV University, Jalandhar on 18th April 2018. Certificate of participation in the “Business Live Case Challenge” organized by the Department of Commerce & Business Management DAV University, Jalandhar. Participated in CARPEDIEM- 2k17 - 2018 conducted by an “IIM Calcutta Event” as a two-day workshop on “soft skills”. Invented VIVE - Virtual Intelligent Vehicle with Electro-magnetic braking system and got the best innovative project of the year 2017 award from PTU. Participated in Workshop in Automation of Mechanical System & Robotics with Mechatronics. Awarded a 1st Runner-up position in a Quiz Competition organized at PTU. Skills MS-Office, Recruit CRM, Human Resource Management, Analytical and interpersonal Skills, Time Management, Recruitment Skills, Database Management, Customer/Client Focused, Technical Skills, Creativity, Critical Thinking and Problem-Solving Skills, Lean Methodology, Attention to detail, Project Management, Writing Skills, Professional Freelancer, Organizational Skills, Communication Skills, Headhunting, 360 recruitment, Excellent Customer Service, Excellent communicator, Active listening skills, Team leader & facilitator, Marketing Management, Customer, data analysis and rapport building, Process mapping & management, Relationship building, Independent thinker, honest & fearless. Languages English Hindi Punjabi Fluent Native Native