Shakira Davis

Shakira Davis - |- Insight Global - Bank of NY Mellon Client Support Specialist Aug. 2022 - Current ● Work with external clients to resolve complex day-to-day issues. ● Leverage the appropriate resources to address debit card concerns. ● Apply advanced problem solving skills and judgment to analyze account information. ● Use communication skills to deliver high quality service to a specialized client base. Barclays Bank Delaware Customer Care Representative Feb. 2021 - Aug. 2021 ● Receive inbound phone calls from customers and service their needs effectively. ● Answer questions about banking services, such as account balances and interest rates or fees. ● Help customers protect their accounts by reviewing suspicious activity. ● Reverse transactions. ● Reissue compromised credit cards. Barclays Bank Delaware Collections Account Manager June 2020 - Feb. 2021 ● Receive inbound and outbound phone calls from customers and service their needs effectively. ● Offer payment programs and resolve credit card concerns. ● Listen actively and establish rapport. ● Use computer software applications to properly navigate customer accounts. ● Take ownership of any follow-up work necessary. (Resume continued on next page) Corporation Service Company Intern Jan. 2018 - June 2018 ● Conduct annual statutory filings with companies’ registries. ● Assist with amendments to articles of association. ● Assist with new entity formations and branch registrations. ● Support liquidations and dissolutions. ● Advance payment of fees to local governments. Delcastle Technical High School Aug. 2011 - May 2015 Diploma Peirce College July 2017 – June 2018 Completed coursework towards a certificate in Business Administration. Customer Service Data Entry Phone Etiquette Payment Processing Cash Handling Problem Solving