Shakera Bando

 Shakera Bando Bayview Blvd, Lightfoot St- _______________________Professional Summary_____________________ Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I find it easy to liaise with people at all levels and possess excellent interpersonal and communication skills. _____________________________Skills___________________________ Document Microfilming Payroll Liabilities File Management Microsoft Office Collections Quotas Categorizing and Classification Market Value Estimation Billing Systems and Software Prepare Statements Customer Engagement Billing Document Creation Maintain Records ____________________________Work History______________________ Billing Coordinator, 08/22 – Current Carmel Transport Antigua Ltd – St John’s Update documents, reports and spreadsheets with financial information. Answer telephone with a friendly demeanor and full knowledge of billing department processes. Identify, research and resolve billing variances to maintain system accuracy and currency. Contact clients with past due accounts to formulate payment plans and discuss restructuring options. Enter details into accounts and track payments. Refer past due payments to collections department. Research and resolve billing discrepancies to enable accurate billing. Provide excellent customer service, developing and maintaining client relationships. Assist with billing inquiries and provide timely responses to enhance customer satisfaction. Customer Service Representative, 01/2015 – 06/2022 Percival Tyre Centre (MoneyGram Department) – St John’s Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Perform MoneyGram transactions in accordance with MoneyGram International money transfers. Follow communication procedures, guidelines and polices. Assisted in the preparation of the weekly payroll. Assisted in the preparation and submission of the monthly Social Security, Medical Benefits, Education Levy and Income Tax Returns. Prepared monthly bills for receivable and payable accounts and monitoring the receivable accounts to ensure all credit customers are up to date with their payments. Maintained accurate records of employee history files to include but not limited to absenteeism, no shows, tardiness, shortages, etc. Sold and accurately account for all sales of lottery tickets and scratch games in accordance with the agreement and stipulations of the Antigua Lottery Company. Sales Representative, 12/2013 – 11/2014 Cell World – St John’s Trained and mentored new sales representatives. Retained excellent client satisfaction ratings through outstanding service delivery. Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations. Demonstrated products and showed customers how to maximize features. Checked inventory to ensure product is always in stock. Guest Relations Coordinator, 03/2008 – 06/2011 Margaritaville – Negril, Jamaica Greeted guests upon arrival by providing warm welcome. Anticipated and attentively handled guest needs or concerns. Compiled feedback to help management improve guest relations policies and prevent common conflicts. Engaged guests through upbeat conversation and personalized service. Answered multi-line telephone system to aid guests, direct callers and take messages. Sold tickets for different activities, dinners and special events. Distributed promotional items and coordinated special guest engagement events. Handled customer complaints to satisfy and retain guests. ____________________________ Education___________________________ Certificate: Risk Management & Procurement Fraud University of the West Indies (Open Campus) – Antigua & Barbuda Diploma: Criminal Law and Procedure Ashworth College – Atlanta, Georgia High School Diploma Clarendon College: Clarendon, Jamaica English (B) Literature – 2 English (A) – 3 Food and Nutrition – 2 Religious Education -2 Mathematics – 3 ____________________________ Certifications_________________________ Roadmap to Developing Compliance Culture AML/CFT Training – 5hrs