Shakendra

SHAKENDRA R. CARTER 1300 Silverbrooke Crossing, Powder Springs, GA 30127 | (H- | Email- Dynamic professional with over 5years of member service, event coordinating, and clerical experience; extremely quick learner; dedicated to quality work output, seeking an engaging and challenging position that will exercise related skills while encouraging and allowing career and personal growth. Skills Coordinate Events; Design; Superior Customer Service; Microsoft word, excel and power point; Excellent verbal and written communication; type speed of 30-40 words per minute; Clerical; thorough rating and tester skills Work History/accomplishments Senior Member Care Agent 08/2018 to present Delta Community Credit union - Vinings, Ga Coach, mentor and provide support to the Member Care Center Support leadership and staff Ensure operational excellence and superior member service achievement Solve escalated member service issues with creative options and sound solutions Effectively communicate with team members Assist the Assistant Manager in completing recurring projects as needed Provide support to all member contact channels Member Care Call Center Agent/Specialist 03/2016 to 08/2018 Delta Community Credit union - Vinings, Ga Explain products and services to members thoroughly. Answer calls and give information to members or transfer calls to appropriate individuals. Maintain warm and friendly relationships with members, while ensuring delicate information remains secure. Notate accounts with pertinent information to ensure future calls are handled efficiently Ambassador/Public Tour Guide 05/2008 to 03/2016 The World of Coca Cola – Atlanta, GA Created and designed company newsletter every 10th day of the month to better improve the communication between employer and employee. Described tour points of interest to group members, and respond to questions. Provided directions and other pertinent information to visitors. Collected fees and tickets from group members. Distributed brochures, showed audiovisual presentations, and explained establishment Performed database management or word processing. Planned and successfully executed mascot activations for promotional events Greeted visitors or callers and handled their inquiries or directed them to the appropriate area according to their needs. Made copies of correspondence or other printed material. Conducted internet searches to find necessary information Managed projects and contributed to committees. Ordered and dispensed supplies. Provided training and orientation to new staff.