Shakara Williams

Shakara Williams-- OBJECTIVE To obtain a full-time position utilizing communication and customer service skills to improve the organizational productivity of your company SUMMARY Hard working, fast learning, and goal oriented individual. Excellent customer service skills with experience in retail, clerical and hospitality services. Strengths include organization, working with others, great listening and communication skills, ability to work alone, and strong work ethic. EXPERIENCE Patient Service Representative II, Wake Forest Baptist Health (nThrive) Winston Salem July 2017-Present Completing referrals and authorizations for patients to see WFBH Specialist. Medicaid Carolina Access Referrals. Out of state authorizations for both commercial and government payers. Medicaid claim edits. Assisting patients with pre-registration before upcoming appointments. Patient Service Representative III, Computer Credit INC (CCI) Winston-Salem January- Assisting patients with bill pay, payment plans, insurance processing, and understand their bill. Insurance follow up on denied claims as well as low reimbursement for both commercial and government payers. Financial Counseling. Duties were performed for the extended business office for several hospitals including Champlain Valley Physicians Hospital (CVPH), Winthrop University Hospital and Peconic Bay Medical Center in New York, Mon General Hospital in West Virginia and Verity Medical Center in California. DSD Pricing Coordinator Winston Salem, NC October 2014-September 2015 Shipment review and processing. Verifying that all vendor invoices include legible pricing and are properly extended. Handling damaged and spoiled products according to company policy and assist in controlling the level of damaged goods. COMPUTER SKILLS Microsoft Word, Excel, Outlook, PowerPoint, POS, Cerner, Invision, Soarian, Epic, and STAR EDUCATION Forsyth Tech 2019 Health Care Info Management Penn Foster 2016 Medical Billing and Coding