SHAIRRA MAE
TABERNILLA
Customer Service Representative
About Me
EDUCATION
BS in Information Technology
Motivated and detail-oriented professional seeking a
position in a reputable organization where I can effectively
apply my skills, experience, and education to support
organizational objectives while contributing to team success
and continuous improvement.
College of Lucena, Lucena City
2020 – 2024
WORK EXPERIENCE
Junior & Senior High School
September 2024 – January 2026
RMS Collect Phils., Inc. / iQor PH (US Client)
Graduated Cum Laude (With High Honor)
Luis Palad Integrated High School
2014 – 2020
Customer Service Representative / Administrator
Managed customer inquiries through phone, email, chat, and inperson interactions with professionalism and accuracy
Resolved customer issues by identifying root causes, providing
SKILLS
Customer Service & Relationship Management
Verbal & Written Communication
Problem Solving & Conflict Resolution
Teamwork & Collaboration
Time Management & Multitasking
effective solutions, and ensuring timely follow-up
Processed orders, returns, and service requests while coordinating
with relevant internal departments
Maintained accurate and confidential customer records within CRM
systems
Collaborated with sales, operations, and technical teams to improve
overall service quality
Data Entry & Administrative Support
Assisted with onboarding new customers and provided bilingual
Technical Drafting (AutoCAD)
support in English and Arabic
Web Development Fundamentals
Consistently met or exceeded performance targets, including
response time and customer satisfaction metrics
PERSONAL REFERENCE
Birthday
May 28, 2001
Age
24
Civil Status Single
Language
English - Filipino
REFERENCES
Upon Request
2020 – 2022
J3 – MERCH
Personal Assistant (Part-Time)
Managed daily administrative tasks and communication channels
(phone, email, and social media).
Assisted in scheduling, correspondence, and task coordination.
Ensured timely completion of assigned responsibilities.
2018 – 2023
New City Hall, Tayabas City
Receptionist / Administrative Assistant (Summer Job)
Accurately encoded data and maintained organized records.
Managed document filing, correspondence, and administrative
duties.
Supported various departments to ensure smooth office operations.
Maintained confidentiality and compliance with office policies.
