Shairah Mama

SHAIRAH MAMA E X E C U T I V E S E C R E T A R Y CONTACT --Urban Village, Cotabato City, Philippines SKILLS PROFESSIONAL PROFILE Bachelor of Science in International Tourism Management degree holder. Has gained expertise in innovative hospitality skills where my profession in the field of travel and tourism primarily deals with a modest and welcoming attitude toward customers. Thereby, keeping up the standard of the organization. WORK EXPERIENCE Teamwork Executive Secretary Time management Ashifaa Mental Health Services August 2022 - Present Reliable Customer service Schedules medical appointments with patients Receives and assists patients as needed Email Management Patience and discretion Calendar Management Organizational and multitasking skills correspondence) Basic multimedia editing MS Office Basic graphic design Manages office communications (e.g. phone, Ensures confidentiality of sensitive information Service Crew Sweet Bliss Café March 2022 - May 2022 Maintained a positive attitude and resolved customer complaints promptly and professionally CERTIFICATES Handled cash and credit card transactions quickly and accurately Performed transactions and cash handling for purchases made by customers American Hospitality Academy, United States of America Professional Hospitality Certificate Asian Pacific Institute of Events Management, United Kingdom Events Management Program Workskills Australia, Australia Professional Training Prepared food and maintenance of kitchen and restaurant floor to ensure compliance with the Food and Drug Administration at all times. EDUCATION Bachelor of Science in Tourism Management Joji Ilagan International School June 2022