Shaira Patangui

SHAIRA PATANGUI WORK EXPERIENCE CONCENTRIX 2017 - 2018 Customer Service Representative (Food Delivery Account) assisting customers with inquiries, complaints, and orders. Communicating to delivery riders and restaurant owners to keep customers informed about ETA, delays, and unexpected circumstances. LEXIE STAFFING & BUSINESS CONSULTING 2018 - 2020 Recruitment Specialist SKILLS Strong communication and listening skills Multitasking with phone systems and data entry connecting with potential candidates online and offline. screening applicants, and supporting hiring managers. VXI GLOBAL SOLUTIONS 2020 - 2022 Customer Service Representative (Financial Account) (Voice and Email/Chat) handles inquiry and concern from customers regarding their accounts, transactions, and resolving financial issues thru phone and email/chat. Creating cases regarding items they received online that has an issue. Typing speed and accuracy CLEARSOURCE Familiarity with CRM tools Proposal Designer blending graphic design with content layout to effectively communicate and capture the attention of the clients. EDUCATION Bachelor of Arts in Mass Communication Major in Broadcasting 2013 - 2017 Bulacan State University TOOLS I’VE HANDLED Notion Calendly Zoom Google Workspace Microsoft Office Calendly Zendesk Salesforce 2022 - 2023 CONTINUUM (TRANSITIONED TO EVERISE) 2023 - 2025 Customer Service Representative (Healthcare Account) handles a large volume of calls for hospitals, medical offices, clinic, insurance companies, and nursing homes CHARITIES SENIOR SERVICES NY 2025 Cold caller and Intake specialist Outbound calling, Lead Generation, Script Adherence, Objection Handling, Appointment Setting, CRM Management HOSTLY 2025 Admin and Recruitment Virtual Assistant Handled administrative tasks such as email management, scheduling, and document organization, while supporting recruitment through candidate sourcing, resume screening, and interview scheduling.