Shaira Maguiguilid, M.D-
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Manila, Philippines
Google Scholar
Profile
Doctor of Medicine graduate, seeking a flexible, part-time remote role in healthcare support or as a medical assistant.
Experienced in managing both outpatient and teleconsultations. Proficient in ICD coding, filing insurance claims,
and using Electronic Health Records (EMR) systems in hospital settings, ensuring accurate documentation and
smooth administrative workflows in patient care. Pre-medical background spans 4 years in customer service, ecommerce operations, and administrative support. Skilled in communication, documentation, appointment
coordination, and email management—bringing a unique blend of clinical and operational insights to virtual healthcare
environments.
Education
2021 – 2025
Iloilo City, Philippines
Doctor of Medicine
West Visayas State University
2015 – 2019
Quezon City, Philippines
Bachelor of Science in Economics
University of the Philippines Diliman
Cum Laude
Work Experience
2024 – 2025
Iloilo City, Philippines
Clinical Clerk
West Visayas State University Medical Center
Rotated across hospital departments including Surgery, ENT, Family Medicine,
Pediatrics, Internal Medicine, and OB-Gyne.
Handled outpatient consultations and teleconsultations.
Performed basic clinical procedures under supervision
Took patient histories, patient charting using SOAP format, and daily patient
census.
Also assisted in processing medical abstracts and insurance form claims, for billing
and administrative purposes.
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2023 – 2025
Remote Work
Admin Assistant (Part Time)
Sage White Australia
Oversaw end-to-end quote preparation and invoice management for styling jobs.
Monitored shared inbox and handled urgent client communications.
Set-up appointments and provided weekly reporting on upcoming jobs and sales
performance.
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2022 – 2023
Remote Work
Customer Service - Operations Manager (Part Time)
Envirobug Australia
Streamlined refund and return processes by developing algorithms.
Wrote SEO-optimized blog posts aligned with Shopify’s offerings.
Built and maintained a customer knowledge base.
Handled community engagement and content management on Facebook and Instagram
using Meta Business Suite, including responding to inquiries and fostering a positive
online presence.
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2021 – 2022
Manila, Philippines
E-commerce Marketplace Project Head
Taste Central Curators Inc.
Headed the launch of Dear Klairs, It's Skin, Piping Rock, & Milani in Lazada &
Shopee Philippines.
Curated assortment and overseeing & forecasting for stock replenishments.
Liason to e-commerce platforms' brand acquisition teams.
Set-up processes for order fulfillment, dispatch, returns, & special cases for customer
service.
Headed campaigns & marketing initiatives for the brands.
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2019 – 2022
Remote and Onsite Wor
k, Philippines
Customer Service - Operations Associate (Part Time and Full Time Roles
Taste Central Curators Inc
In charge of answering and resolving concerns of customers through Zendesk (KPI
Target: 90 tckets/day & First Reply Time: 4 hours)
Created & assessed function-specific processes (both internal and external) to reach target
NPS rating. Coordinated with merchants for orders pickup, customer concerns, and
campaigns participation.
Monitored merchant performance through different set KPIs (order fulfillment time,
order lead time, costs per order)
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Skills
Patient Support & Clinical Care
Insurance Claim Filing & Abstract
Processing
Medical Documentation & Patient
Charting
Medical Terminology & Basic Clinical
Procedures
Customer Service & Client
Communication
Zendesk
Enchant
Gmail
Whatsapp
Administrative Support
Slack
Monday
Notion
ICD-10 Coding and Classification
Microsoft Office & Google Workspace
Tools
Languages
English
Native speaker
Filipino
Native speaker
