Shaira Covero

Shaira Covero Dona Feliza Mejia Ormoc City-Education Accounting and Business Management Senior Highschool Graduate Sto. Nino College of Ormoc- Eastern Visayas State University Second Year College Bachelor of Science in Hospitality Management NCII Holder: Bartending & Food and Beverage Ormoc City Institute of Technology- Certifications and Skills • • • • • • • • • • • • • • • • • NCII Holder (Bartending & Food and Beverage) Effective Communication Skills Speed and Efficiency Empathy Willing to work under pressure Ability to work well with others Adept in using Microsoft Office and Google Suite tools Create beautiful graphic content using Canva Taking minutes of the meeting Able to learn new online tools easily Can speak the English Language fluently Appointment Setter Data Entry Recruiter Healthcare Data Mining Computer Savvy Experience Virtual Staffing Solution Ormoc Leyte June 2022 – November 2023 • Virtual Assistant • Customer Service Representative. • Outbound and Inbound. • Lead generation. • • • • • Sales. Recruiter. Data Mining. Appointment Setter. Email/Chat support. Azpired Inc Account: Customer Service Representative Apas, Lahug Cebu City June 2021 – June 2022 • Handle customer inquiries both Inbound and outbound. • Creating and issuing invoices to customers. • Handle Driver’s Inquire. • Appointment Setter. • Give customer service. • Book rides for customers. • Handle costumer’s payments (ATM) • Handle Inbound and outbound calls. • Product Upselling. • Data Entry. • Sales. Pru Life U.K Virtual Assistant Cebu City March 2021 – April 2022 • Make PowerPoint presentations. • Interview Interns that want to be part of the company • Schedule meetings for Prospects/Appointment Setter. • Answer and redirect phone calls, Inbound and Outbound. • Calendar Management. • Travel Management. • Manage Client Database. • Insurance Provider. Panda City Cashier and Sales Lady Ormoc City December 2021 – March 2021 • Sells Housewares, clothes and more. • Manage transactions with customers using cash registers. • Help packing orders. • Scan goods and ensure pricing is accurate. • Cross-sell products and introduce new ones. Hawaiian sun and eyeglasses Sales Associate Ormoc City July 2020 – December 2020 • Sells Eye wares. • Greet customers in a friendly and polite manner. • Respond to questions, direct customers to merchandise within the store, and provide excellent customer service. • Educate customers about current promotions. • Provide product knowledge to all customers. E-mail/ E-commerce 2016 – Present • Sell Different types of products. • Shopify, Tiktok, Facebook, and shop. • Provide accurate information to the customer regarding the products that are being sold. • Meetups with customers. • Making sure Products/Items are well packed and fit with the customer’s desire. • Giving good customer service. • Budget funds • Responsible for creating and publishing content on all social media platforms.