Shaina Mhaey Poblador

SHAINA POBLADOR Experience -/--https://www.linkedin.com/in/sh aina-mhaey-poblador01476b247/ Nadorra Street, Brgy. Villa Verde, Iligan City 9200 EDUCATION Accountancy and Business Management Iligan Medical Center College Basic Education Department- Bachelor of Secondary Education - Major in Filipino Mindanao State University - Iligan Institute of Technology- Dec. 2022 - February 2024 Supreme Marketing l Work From Home Lead Generation Specialist Leads should be updated, tracked, and maintained. Sending targeted emails to important customers and prospects . maintain a database for lead generating research and to carry out market research. Survey your clients or the market to learn more about possible leads January 2022 - October 2022 Concentrix l WAH I.T. Park Cebu City, Philippines Customer Service Representative As customer service representatives, it is our responsibility to greet customers with a smile and find out why they are calling. By keeping track of account information, create and maintain customer accounts. Clarify the customer's complaint, identify the underlying cause of the issue, choose and explain the best approach to remedy the issue, expedite correction or adjustment, and follow up to assure resolution. To satisfy customers, determine and evaluate their needs. October 2019 - November-coltelsolutions l Work From Home Cold Caller VA The task is to cold contact individuals utilizing a provided phone directory in order to market things. Answer incoming calls from potential consumers and follow scripts to explain the features, costs, and benefits of the products. Ask essential questions to get a better understanding of the customer's needs, and then show them how your products or services may answer those needs to persuade them to buy. Additionally, constantly keep track of calls, sales, and important information. COLLEGE CUMLAUDE LICENSED PROFESSIONAL TEACHER EXPERTISE Reference Dionesse Scent Limen Peniel S. Erag Phone:- Phone: Customer Service Concentrix / Team Leader Data Entry Email :- Microsoft Word Skilled (excel, powerpoint, word) LANGUAGE Interpersonal Skills Time Management Skills English Computer Skills Filipino Canva Editing Acadsoc / Colleague Email : - -