Shaina Louis Jean

SHAINA ​LOUIS-JEAN 9175 SW 166 PL MIAMI, FL 33196 ·-- https://www.linkedin.com/in/shaina-louis-jean-/ EXPERIENCE MAY 2019 – CURRENT ​ACCOUNT SERVICE MANAGER, ​PIL CREATIVE GROUP. ● ● ● ● ● ● ● ● ● ● Liaise with clients on day-to-day project status and is the main point of contact for 5+ clients. Update project management tasks daily. Supervised the agency’s creative and administrative team to help produce print and digital campaigns for clients in art, travel, luxury, nonprofit, and architecture industries. Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures. Assure that projects are completed according to schedule and within budget. Manage the project lifecycle in collaboration with the creative team (3-8 people). Scope projects, manage and control the change process, staff appropriately and gather pricing estimates. Responsible for project delivery by deadline through effective planning, facilitating/leading internal meetings and managing stakeholder expectations. Spearheaded the transition from the Clients & Profit to the Asana project management software and on boarded the creative and administrative team. Seek new clients, pitch our services and maintain a good working relationship with new contact. Liaise with outside vendors and maintain relationship for music, film, photography, print productions JUNE 2018 – MAY 2019 ​DIGITAL MARKETING SPECIALIST, ​AZAMARA CLUB CRUISES, RCCL LTD. ● ● Liaised with outside agencies to develop digital assets and improve SEO on the website. Lead full website rebranding, virtual reality ship installation, Guest Accounts ● ● functionality, and Voyage Planner. Project managed and deployed marketing campaigns and promotions. Measured metrics of web driven sales and report opportunities based off of call center/ guest feedback to increase onboard revenue. Reported findings to department executives. MARCH 2018 – JUNE 2018 ​EUROPEAN REGIONAL SPECIALIST OF PRODUCT DEVELOPMENT, ​GOBE TRAVEL, RCCL LTD. ● ● Developed written advertising concepts for shore excursions in the European and Caribbean region. Published 25 to 50 pieces SEO driven tour descriptions per week. OCTOBER 2017 – MARCH 2018 ​CUSTOMER SERVICE REPRESENTATIVE – DIRECTOR’S QUEUE, ​MONAT GLOBAL ● ● ● Managed incoming calls from company’s “director” level members. Advocated for the clients and worked to resolve issues rapidly to ensure positive customer experience. Escalated issues to appropriate departments for timely resolution. JUNE 2017 – AUGUST 2017 ​EDITORIAL INTERN AND ASSOCIATE PRODUCER, ​LARRY KING NOW, ORA TV ● Researched upcoming guests, transcribed episodes, drafted blue cards, prepared green rooms for celebrity guest, booked guests for OraTv’s Larry King’s ‘Politiking’ series, and produced ‘Dinesh D'Souza: Democratic Left Are the 'Real' Fascists in US -- Not Trump’ episode. MARCH 2017 – PRESENT ​CONTRACTED INTEGRATED MARKETING MANAGER, ​FREELANCE ● ● ● ● Developed and deployed marketing plans and social media strategies for contracted accounts. Sourced vendors for projects outside of my scope Measured and met KPIs. Art directed flyers and designed social media assets. Copywriting for email newsletters and blogs JULY 2015 – OCTOBER 2015 ​HOMECOMING COMMITTEE - COMMUNICATION, ​FLORIDA INTERNATIONAL UNIVERSITY ● ● Launched school wide marketing campaign to promote FIU homecoming events Coordinate performance walk-through and green preparations EDUCATION APRIL 2020 - CURRENT ​TECHNOLOGY FOR BUSINESS PROFESSIONALS CERTIFICATE, ​HARVARDX APRIL 2020 ​TOURISM AND HOSPITALITY MANAGEMENT CERTIFICATE, ​FLORIDA ATLANTIC UNIVERSITY UNIVERSITY MAY 2018 ​BACHELOR OF SCIENCE, PUBLIC RELATIONS, FLORIDA INTERNATIONAL UNIVERSITY ▪ ​Social Media and Marketing Director of FIU Chapter of PRSSA ▪ ​Account Executive for capstone course Integrated Communications Campaigns. Liaise with the business’ COO, managed 5 team members, developed a brand awareness marketing campaign for JetPik, LLC. MAY 2018 ​BACHELOR OF ART, INTERNATIONAL RELATIONS, FLORIDA INTERNATIONAL UNIVERSITY SKILLS 3 years of Project and Resource Management / Marketing Account Services Event Coordination & Operations Proofing Global Marketing for luxury brand Language: French Copywriting Adobe Creative Cloud Art Direction Asana Workzone Business Development Viral Marketing