Shaina Janice Mirafuentes

SHAINA JANICE MIRAFUENTES - - Cainta, Rizal PROFESSIONAL SUMMARY Detail-oriented and results-driven Client Reporting Administrator with over 3 years of experience in data management, lead generation, and CRM systems. Skilled in automating reports, fixing data discrepancies, and improving business processes through collaboration and analytics. Actively seeking new opportunities to grow and contribute in part-time, freelance, or full-time roles. PROFESSIONAL EXPERIENCES Easy Contact Philippines Inc - Client Reporting Administrator (July 2023 - present) Created and distributed dynamic client reports using Excel and Google Sheets. Automated recurring reports, reducing manual effort and improving reporting efficiency through tools like HubSpot, Integrate, and Convertr. Identified and resolved data discrepancies across Salesforce and reporting systems to ensure accuracy. Collaborated cross-functionally using LinkedIn, Gmail, and internal tools to translate data into actionable business insights. NTT Philippines - Configuration Analyst (Jun 2022 - Jun 2023) Configured and maintained system settings using Azure and Citrix, aligned with evolving business requirements. Conducted troubleshooting and resolved configuration issues to maintain system uptime. Validated and cleansed large datasets in Excel and Google Sheets to support process automation. Partnered with teams to optimize workflow and reduce manual bottlenecks using JIRA and internal tools. Asia TeleServices – Delegate Sales Executive / Lead Generation Specialist / Customer Service and Email Management (September 2021 – May 2022) Sourced and qualified B2B leads via outbound strategies using using Gmail, Outlook, Thunderbird, and LinkedIn. Communicated effectively with prospective clients using Zapier and ViciDial. Coordinated with internal teams to ensure smooth lead handoffs. Utilized MS Excel and Google Sheets to track and import the data of the leads. Elevated Perspective Marketing – Lead Generation Specialist (March 2018 - June 2018) Qualify mortgage leads through outreach via Zapier and ViciDial. Scheduled appointments with potential clients to support the sales pipeline. TOOLS & PLATFORMS USED CRM & Marketing Tools: Salesforce, HubSpot, Integrate, Convertr, Zapier Productivity & Communication: Gmail, Outlook, LinkedIn, Thunderbird Data & Analytics: Excel, Google Sheets Tech & Systems: Azure, Citrix, JIRA, ViciDial EDUCATIONAL BACKGROUND Tertiary: Polytechnic University of the Philippines – Institute of Technology Attended:-, resumed- Program: Diploma in Information Communication Technology OJT and Student Assistant in Registrar’s Office – 300 Hours Vocational: Dipolog Computer Systems Inc. Attended: 2015 Program: Visual Graphics Design, NC III OJT – 1 month TECHNICAL SKILLS Data & Reporting: Proficient in Excel & Google Sheets, SQL & Database Querying, Data Entry & Lead Generation Systems & Troubleshooting: CRM & Database Management, System Configuration, Basic Web & Database Programming (HTML, CSS, JavaScript, MySQL) Productivity Tools: Email & Document Management, Graphic Design (Canva & Photoshop) PROFESSIONAL SKILLS Analytical Thinking & Problem Solving Accuracy, Process Optimization & Deadline Management Cross-functional Communication & Collaboration Technical Documentation & Reporting AVAILABILITY Open to part-time, freelance, or full-time roles.