Shailly Kumar

Shailly Kumar N-429, Sector-25, Jalvayu Vihar Noida- 201301 Mobile- - E-mail-- Certifications ObjectiveA challenging position in business processes / Test Management / Project Management to provide an effective and efficient solution which would assist organization to get the finest solution in a business which could increase productivity within the organization and in market. Summary• People Management-Proficient in managing, motivating and leading teams of Test Managers and Business System Owners within the organization as “SENIOR TEAM LEAD- Business Systems and Test Centre” with rich experience of nearly 11.4 years. • Excellent interpersonal, communication and Motivational skills. • Systems Management/Analysis- Actively involved in Operational Planning and development, directing day to day activities of the Systems and Applications, within the organization. This includes Project Management. Test Management- Creating Test Plans, Test catalogues for testing. UAT document, kicking off daily UAT calls, Monitoring testing progress by defect review. Getting sign off from stakeholders. Vendor Management- Experience of recruiting the team members via vendors and facilitating/coaching them to fit for the project and organization. This includes tasks like termination, timesheet management, appraisals, scheduling, payroll, Invoice management and all relevant administrative tasks. • • • • Soft Skills by North Star College , Noida . Stakeholder/Customer Management- Proficient at maintaining cordial relationship with internal customers, ensuring quality and service norms thereby achieving customer satisfaction and business retention through “Release and Change Management”, Risk Management and getting Sign Offs for Testing activities. Demonstrated excellence in transitioning processes ensuring their smooth operations example- IPVPN, IP Access, LANLINK etc. Highlights • • Worked and driven Green Belt Project where reduced the error rate from 80% to 2.4% for IP VPN Provisioning rate. Received awards for “Outstanding Team” and Outstanding Contribution for year 2010, 2011 and 2012 respectively. Trainings Attended CCNA, Leadership, Motivation for Teams, Team dynamics, Presentation Skills etc. • • Worked closely and handled end to end transition for some processes related to presales and IP Provisioning activities from Europe to India. Experience of working globally and in varied culture. Experience DetailsMultiple Zones India Pvt Ltd, Okhla, New Delhi. Tele Sales Executive Aug 2001 till Dec 2011 Airtel Broadband and Services, Okhla, New Delhi. Senior Customer Care Executive Jan 2002 till Feb 2005 Colt Technology Services India Pvt. Ltd. Senior Team Lead March 2005 till date A leading UK based Telecom Company with its data, voice and managed services in 13 countries and 32 cities of Europe. Present key Result AreasTo ensure that Systems and Solutions meet Customer expectations and that Business is able to use, deliver and support. Comitted to deliver outstanding customer experience and growth through innovative thinking operational excellence and cultural change. System and Test Strategy & Quality Control • • Challenge system requirements to ensure they are complete, cost effective and aligned with Colt Vision and system strategy Challenge and plan Test scenarios to meet the design and business agreement Change Management • • Ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to systems and solutions Ensure smooth business rollout of system and solution changes with no negative impact to business Relationship Management and Project Management • • • • • Interface between Internal Development and Users 3rd level support for Business systems and system production issues Leading empowered key user groups and test community Read high level designs and provide input on the same. Make sure that regression testing for the systems are done and all faults are logged in the system. Testing • • • • Facilitate and build Test Plan Execute Test Plan : Produce High Level and Detailed Test Case and its execution Run end to end Experience based, Black Box testing, UAT, ORT, Beta trial and manage the defects via HP Quality centre. Communicate status of all test deliverables to Stakeholders Projects Handled at Colt • • • • • Replacement of Cisco devices through Actelis series. Complete transition of Ticketing and change management module from Remedy platform to Siebel Platform. Introduction of IPV6 features within the Colt network. Introduction of Automatic quotation for customers through company portal. Refreshment of all edge routers via CPE refresh programme. Systems Known • • • • • • • • • HP Quality Centre MS Office- Excel, Word, Power point, Visio. MS Project Support point Sharepoint HP PPM Oracle 11i- Self services, I-procurement XNG, routing system by Granite BMC Remedy Education Masters Of Business Administration (MBA), Marketing From IIMT College of Management, Meerut, Year 2001 Pursuing 1 year P.G.Diploma in “Quality Management” From IFCAI, Hyderabad (1 semester cleared in Nov’09) B.Sc. Biology Meerut University, Year 1999 Intermediate C.B.SE Board Year 1996 High School C.B.SE Board Year 1994 Personal Dossier Date of Birth Marital Status Permanent Address Nationality 22nd September 1979 Married N-429, Sector-25, Jalvayu Vihar, Noida Indian