Shailesh Gajanan Manjrekar

 AREAS OF EXPERTISE Customer Service Administration Client retention Customer relations Back office CAREER STATEMENT “I feel that my greatest strengths are my ability to develop and maintain a close working relationship with my customers. This allows me to gain a in-depth understanding of their individual needs and requirements. I can then deliver a professional response to them.“ Shailesh Manjrekar Shailesh Gajanan Manjrekar Assiatant Manager PERSONAL SUMMARY An experienced Assistant Manager with 15 years of valuable experience working in Access control, Corporate security & Incident management, Administration & customer support departments of leading MNC companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers. Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service. CAREER HISTORY MORGAN STANLEY ADVANTAGE SERVICES PVT LTD Assistsnt Manager (Corporate security & Investigations) – Mumbai India May 2013 – Present Duties Access control, Corporate security and Incident management. Contacting and Accountability of the travelers in case of any security incidents Monitor the travel globally in High risk countries. Travelers safety and security, issuing advisories and high risk travel support Support senior management by identifying safety and security risks and ensuring smooth operations. Geo-political analysis CCTV & ITRFD investigations. STREIT GROUP INDIA Corporate Sales Executive – Mumbai India November 2012 – April 2013 Worked as a part of sales team for selling bullet proof cars & vehicles. Was involved in developing the companies sales strategy and pricing policy. Responsible for responding effectively to the diverse needs of each customer in India & abroad. Duties: Ensuring the company presents itself to a high standard of bullet proof cars and vehicles supplier in India & abroad . Demonstrating vehicles to the customers. Writing up sales contracts Reporting to the vehicle sales manager on activities, reviews & analyses. Meeting customers face to face and holding sales discussion with them, Following up inbound calls and emails with regards to sales of bullet proof cars and vehicles. Making outbound sales calls to high profile customers like politicians, real estate developers, celebrities and promoting companies high standard bullet proof cars and vehicles and achieving the sales target. FIRST SOURCE SOULTIONS LTD Senior Associate – Mumbai India October 2006 – October 2012 Tasked with answering calls, emails & chat with new and existing clients. Main duties include answering customer enquiries, resolving their technical problems with regards to mobile phones like iphones & Blackberry. Duties Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls, emails & chats are answered promptly. Dealing with mobile technical queries, orders and complaints. Identifying and escalating priority issues. Providing customers with a one time resolution. Taking ownership on all calls,emails & chats and queries answered. Ensuring that a customers problem is brought to a satisfactory conclusion. GOLDSHIELD SERVICES PVT LTD Marketing Executive– Mumbai India December 2005 – July 2006 Tasked with making outbound sales call to new and existing clients. Main duties include selling medicines to doctors & pharmacies within the UK market & generating prescriptions Duties Making outbound sales calls to pharmacies & doctors in UK and generating prescriptions Achieving the given monthly sales target. Dealing with sales orders and complaints. Ensuring that the medicines are delivered on time MEDIFRIENDS PHARMA PVT LTD Marketing Executive– GOA India June 2001 – January 2002 Tasked with meeting doctors & pharmacies. Main duties include selling medicines to doctors & pharmacies within Goa & generating prescriptions Duties Meeting pharmacies & doctors and selling medicines in Goa. Generating prescriptions from the doctors & achieving the monthly given sales target. Dealing with sales orders and complaints. Ensuring that the medicines are delivered on time. PROFESSIONAL Diploma in information Technology Ms office Word, excel, powerpoint PERSONAL SKILLS An eye for detail Excellent communicator Tactful & articulate Problem solving Excellent organisational skills Team player PERSONAL DETAILS Shailesh Manjrekar B003, Ground floor, Neeta co-op hsg soc ltd Nilemore, opp Krish Agarwal Garden, Nalasopara (W) Mumbai, 401203 India M: - E:- DOB: 26/05/1980 Passport : G- Driving license: Yes Nationality: Indian Marital status: Married KEY COMPETENCIES AND SKILLS Professional Understanding of and commitment to the implementation of equal opportunities. Developing customer service procedures, policies & standards. Experience of Microsoft software like Word, Excel and PowerPoint . Producing written information for customers and reports for managers. Making recommendations to senior managers to improving customer service . Able to train, monitor and supervise junior or new staff. Personal A good level of written and verbal communication skills. Able to quickly gain extensive knowledge of a company products & services . Possessing a confident and articulate telephone manner. Experience of working shifts, early mornings, afternoons, weekends & nights. Adaptive to change and ability to multi-task. Able to work as part of a team and in a busy telephony environment. Committed to promoting high quality standards at all times. Flexible and adaptable. Ability to stay calm under pressure. Able to react quickly and effectively when dealing with challenging situations. ACADEMIC QUALIFICATIONS Bsc Chemistry, Year - 2000 – Mumbai university India 55% HSC, Year - 1997 – Kolhapur university India 58% SSC, Year - 1995 – Kolhapur university India 68% Main subjects studied- English, Chemistry, Maths, Physics, ACHIEVEMENT– Have won an award 3 times for the excellent customer service given to the customers. REFERENCES – Available on request.