Shailesh Rajput
Customer Happiness Manager
Scheme no 114-Vijay Nagar Indore, 452010 Indore, India-/09/1993
https://www.linkedin.com/in/shailrajput21/
Professional Summary
Knowledgeable and dedicated customer services professional with 6+ years of experience in the Industry.Solid team player with proven
skills in establishing rapport with clients.Motivated to maintain customer satisfaction & contribute to company success. Highly
energetic & result-oriented with exemplary passion for developing relationships, cultivating partnership, and growing businesses.
Professional Experience
2020
Indore, India
MSG91-(Walkover), VP- Customer Experience
Effectively translate and act on the voice of the customer, partner, sales, operations, and other
feedback and research to identify and guide new improvements and innovations.
In collaboration with Product Managers, direct reports, IT & other relevant departments lead the
efficient introduction of new propositions, while minimizing the disruption to the existing business
Play an ambassador role in developing a stronger customer experience mindset & culture within the
business, ensuring that all employees are absolutely consistent in their understanding of what their
contribution is to the customer experience.
Communicate, coordinate and resolve issues that reach top-level (Founder, CEO, CTO). Timely
response to escalated customer concerns.
Helps to develop an enterprise-level of understanding of the most critical customer touchpoints across
the customer journey that drive real value to the customer and the enterprise
Strong analytical, problem-solving, decision-making, and time management skills, including
exposure to root cause analysis
Manages a small team of individual contributors and provides oversight to ensure the completion of
work in a timely and efficient manner
2018 – 2020
Indore, India
Muneem (Walkover), Customer Delight Expert
Collaborated with high-end clients by customizing sales & Education programs.
Answered customer requests with friendly knowledgeable services and support.
Capitalized on opportunities to enhance customer experience and bring in repeat business.
Oversaw training of new team members & mentored each to promote productivity, accuracy, and
friendly service.
Built client relationships by responding to inquiries, identifying and assessing client's needs,
Resolving problems, and following up with potential & existing clients.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes,
and followed up to achieve resolutions.
Completed research on a complex problem & resolved issues rapidly.
Maintained up-to-date knowledge of policy and procedure including payments, credit refund, transfer
in order to prove speedy & accurate service to each customer.
2017 – 2018
Indore, India
Capital via, Senior Business Analyst
Analyzed numerous portfolios involving bonds, stocks, and mutual funds.
Suggesting portfolios, trade execution, and asset allocation as per given by research analyst
Communicated with clients clearly and efficiently regarding portfolio updates and suggested they
invest in HNI services.
Analyze the impact mergers, acquisitions, and other business practices will have on the market and
economy.
Updates about regular market movement and portfolio.
Education
2014 – 2016
Davv, Bachelor of Commerce Taxation
2016
Indore, India
Davv, Master of Commerce Taxation
Skills
Customer experience management
Customer experience enhancement
Data-driven mindset and an aptitude for technology
Working backwards to lead the end-user experience
Ability to understand business objectives and align CX
accordingly.
Key Stakeholder relationship building
Certificates
Six sigma white belt in Sales
Inbound sales certification
Languages
English
Hindi
Selling to Executive
