Shaila Maurine Y. Duran

SHAILA MAURINE Y. DURAN Brgy. 110 Utap Zone 3 Cabañero Subdivision, Tacloban City (6500) February 8, 1996 / Tacloban City • Female / Single E-mail:-• Cell:- Obtain a competent position within a growing, fast-paced company and render my skills and technical know-how’s and help the latter promoting and sustaining its objective as well as presenting the utmost service and customer care satisfaction. Educational Background ABE International College of Business and Accountancy Bachelor of Science in Business Administration Tacloban City - Immaculate Conception School of Guiuan Guiuan, Eastern Samar - Eulogio Rodriguez Sr. Elementary School Quezon City - Work Experience Ilumin Re Executive Assistant March 10, 2024 Roles:  Managed schedules, set up meetings, and organized travel.  Conducted research, prepared reports, and handled confidential information.  Assisted with project management and ensured tasks were completed on time. EJ Hawk Properties Operations Manager Roles:  In-charge of Hiring and Onboarding of New Employees  Run Comparable for the property August 5, 2023 – March 1, 2024   Human Resource Management KPI Reporting QCHB Real Estate Company Operations Assistant Roles:      June 1, 2023 - July 13, 2023 Setting up dialing and SMS campaigns Email Marketing KPI Reporting Call Auditing Hiring process Equity Track Inc. Operations Manager and Acquisitions Oct. 25, 2021- May 24, 2023 Roles:  Oversaw operations as the Operations Manager, ensuring key performance indicators (KPIs) were tracked and achieved.  Managed the Launch Control Platform for streamlined operations and efficient workflow.  Conducted thorough analysis of comparable properties to provide accurate estimates and offers to leads.  Coordinated and managed real estate transactions as a Transaction Coordinator.  Organized leads, implemented follow-up strategies, and maintained documentation in REI Blackbook.  Successfully achieved company KPIs by tracking and optimizing various metrics.  Handling a total of 25 Team Players The Cole Realty Group Inside Sales Agent Apr. 26 2021 – Sept. 30 2021 Roles:      Conducted outbound calls to potential leads. Appointment Setter Scheduled appointments as an appointment setter. Reassigning Leads to Agents Managed and updated spreadsheets for efficient lead tracking. Generated weekly vital reports on agent's lead status. Comfort At Home General Virtual Assistant Oct. 13 2020- Apr. 19 2021 Roles:       Take inbound calls from patients, caregivers and potential clients Answer inquiries via chat with potential clients using social media accounts (Instagram and Facebook) Manage caregiver Job post on Facebook and Indeed In charge of reviewing application from applicant caregivers and Non-Medical staff (office worker) Manages caregiver and patients schedule using SMARTCARE Finalized and double checks staff's time sheet   Make marketing materials using Canva Generate invoices for clients and payroll for caregivers Divine Word Hospital Billing Clerk Sept. 20 2019 - May 10 2021 Roles:  Processing patient’s bill  Calling Insurance Companies  Calling Doctors for their Professional Fees  Identifying common ICD-10, Diagnosis and packages ACADSOC Online English Tutor Club English Tutor Chawnah Foods Corporation Goldilocks Bakeshop Aug. 18 2018 - Dec.11 2019 July 2016 – January 31, 2018 Role:  Cashier  Cake Decorator Jollibee Foods Corporation Nov. 12 2014 - Apr. 12 2015 and June 13, 2015 to May 30, 2016 Service Crew  Cashier  Food Server  Food Assembler Skills and Knowledge                  Basic food and beverage Knowledge Can work under Time Pressure Excellent English communication skill, both oral and written General Virtual Assistance Patient/Clinic Coordination Processing claims dispute Social Media Management Graphic Design Appointment Setting Knowledgeable in US Real Estate Business Knowledgeable in for Auction Properties Knows how to run comparable/identify the price for each property Knows how to do back-office works Knowledgeable in Spreadsheets and Excels Knows how to run KPI Knowledge with Clearances for Real Estate Business Data Manager  Can manage Small and Huge Team Tools                            Google sheet, Google forms, and Google docs Canva MS Office Skype conference Zoom conference Nextiva SmartCare BambooHR Sprout Okta Slack Zillow Boomtown Mojo Propertyradar Propstream REI Blackbook Launch Control MyfirstAmerican Polygon Map Search Cloudtalk Xencal/Readymode Smarter Contact Hubstaff Monday.com Deal Machine IDI Chatgpt Seminars/Trainings Attended Disaster Risk Training Seminar Bureau of Fire and Protection Alpha Phi Omega International Philippines Incorporated Eastern Visayas State University September 2015 Team Building Seminar Training Eastern Visayas State University November 2015 Leadership Training and Seminar Alpha Phi Omega International Philippines Incorporated Eastern Visayas State University August 2015 Strategic Planning Seminar Eastern Visayas State University March 2016 Data Privacy Act 2012 Awareness Seminar Divine Word Hospital October 2019