Shaik Zakir Basha

SHAIK ZAKIR BASHA Agile Certified Scrum Master CSM, ITIL, Project Management Professional SUMMARY 13 years in IT industry providing Agile Methodologies and Waterfall Project Management Expertise, Process Improvement, Service Management, People Management, Product Development following Agile Scrum and Waterfall methodologies. Operational experience & highly knowledgeable in retail banking, corporate banking and wealth management banking application systems covering accounts, cards, deposits, balance & transaction reporting, file upload, file download, forex, cash forecasting, payments, swift messaging, know your customer (KYC) and trade system. Proven experience in managing virtual and colocated Project Teams and consultants to ensure effective mix of competencies to execute business plans. Self–starter with strong communication & team work skills. Possesses strong problem solving and analytical skills with positive & enthusiastic attitude. Strong IT background across all major technologies (i.e. IBM Mainframes, Java, Oracle) 16 months of international experience as Onsite Project Coordinator at HSBC London, UK for Corporate Banking applications. 3 months of international experience as Project Lead at HSBC New Jersey, US for Retail Banking applications. 1 month of international experience as Project Lead HSBC Dubai, UAE for Retail Banking applications.  Dubai/Hyderabad, UAE/India  -/-- ACHIEVEMENTS 1 month of international experience as Project Lead at HSBC Hong Kong for Retail Banking applications. WORK EXPERIENCE Dec 2013 Present Started off as Project Manager then moved to SM. Progressed towards full time Scrum Master Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks. Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction. Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance. Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback. Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding. 3 Silver Awards in 2014, 2016 from Bank of America Long Service Award in 2008 from HSBC Global Transaction Banking Technology Debate Award in 2008 from HSBC CERTIFICATIONS Certified Scrum Master CSM 2017 ITIL Foundation 2011 from APMG in 2016 Yellow Belt & Green Belt Developer Security from Bank of America, 2016 Technology Leadership Development Program from Bank of America, 2015 Microsoft Advanced Excel and Power Point from Bank of America, 2015 IBM DB2 700 Family Senior Analyst Bank Of America Continuum India Limited May 2013 Dec 2013 Project Manager Helios and Matheson Managing the delivery of Initiative Projects & L3 support tasks of SMI/MI3/CIMS applications within DC&RS portfolio of RPGWIMT&O Department. Scrum Master role for above 3 applications. Fundamentals, 2008 COBOL from Brainbench, 2008 IBM Mainframe from Maples ESM Technology, 2004 SWIFT Jyoti, NIIT, 2002 PGDCA, Dr. GLN Educational & Social Development Youth Organization, 2000 Provide accurate and regular business updates to the Senior Management. Develop collaborative and effective relationships at appropriate levels with all stakeholders. Dec 2011 - Jan Technology Lead 2013 Infosys Lead the delivery of all major strategic project Wealth Management System within time, scope, and budget and to the required quality standards. Work within strategically vital accounts and operate at the most senior level with customers. Responsible to do oversight on key critical projects covering project reviews/audits, review of project financials as well as risk / issue logs and act as an escalation point. Had the opportunity to fill the role of Project Manager for 6 months – looking after overall WMS project delivery of around 10 project members. Provide accurate and regular business updates to the senior Management. Develop collaborative and effective relationships at appropriate levels with all project stakeholders. Determine training needs, identifying training gaps & conducting training programs to enhance skill competency of project staff. Provide regular feedback to project staff & conduct appraisal meetings for project staff Aug 2004 Dec 2011 Team Leader HSBC Managed the migration of Mainframe to Java implementation of Phase 1 Accounts, Phase 2 - Deposits & Phase 3 – Cards, project delivery of One HSBC Account Opening application for Middle East Retail Banking customers. Managed the implementation of Release 6 to Release 18, of HSBCnet banking applications for UK Corporate Banking customers. Had the opportunity to fill the role of Project Manager for 6 months – looking after overall project delivery of around 21 project members. Ensure all prospects/projects are resourced at the right time, with consultants who are from the right location, have the right skills and are at the right cost. Work with the other Project Delivery Managers to understand capacity requirements for prospects and projects. ROLES & RESPONSIBILITIES Scrum Master Remove impediments/blockers to the Scrum team in order for continuous smooth development Work with the Product Owner to define the roadmap for your products, and work with the Scrum team and other areas of the business to translate this into actionable user stories and sprint-by-sprint plans. Lead the collaborative, dynamic planning process for each sprint, helping Scrum team members to prioritise and self-organise around the work that needs to be completed against their capabilities and capacities Facilitate the regular team agile meetings such as Sprint Planning, Daily Stand Ups, Sprint Review and Sprint Retrospectives. Mentoring and coaching members to ensure all are focused on a common goal and working with an Agile mind-set Actively participate in the Scrum Master Community, sharing and re-applying skills and knowledge and introducing best practice. Build a trusting environment where problems can be raised without fear and everyone is focused on problem resolution in positive atmosphere. Run several work streams with several teams in parallel day-to-day Leadership * As a part of Middle Management, responsible for making team level decisions, and implement the same in efficient and effective way. * Responsible for cost/budget management * Organize the team, making it efficient and effective, and ensure there is constant improvement in internal and external collaboration processes. * Considers organizational values, employee's expertise and past contributions, and opportunities for development when delegating assignments * Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment. * Be a catalyst in implementing values in the organization. * Go getter and Lead by example * Achieve stretched goals through inspirational leadership Project Management * Responsible for all five project management processes viz., Initiating, Planning, Executing, Monitoring and Controlling, and Closing * Responsible for Scope, Time, Cost, Quality, Stakeholder Management, Risk Management and Integration * Accountable for ensuring that everyone on the team knows and executes his or her role in the project * Identifies and manages project constraints and conflicts * Responsible for acceptance of the delivered product by end users * Achieve high customer satisfaction * Reporting on project status to stakeholders in status meetings and steering committees * Align with Project Sponsor and Project Responsible * Introduce best practices within the team to maximize the team's productivity * Change Management * Project team management, motivation, performance feedback etc. People Development * People management for a team of 10 - 25 members from advance and basic functions. * Responsible for indicating a direction in the short run so that it is clear for everybody which way we are heading and to make sure we are all on the same wavelength. * Responsible for mobilizing and channeling the energy of employees and colleagues to make sure everybody is committed to reach the objectives set. * Responsible for coaching and following the personnel so that each individual and the team have the space to grow (SKILL). * Responsible for team member's personal development to become stronger and more conscious. * Responsible for short-term planning and organization so that people as well as means are brought into action in the most efficient way. * Responsible for his/her own presence and availability so that employees have a personal contact for their needs and for taking on the role as a superior. * Responsible for promoting the (group) mission and values so that the employees understand the reasons, co-ownership is brought about and the business culture is supported by the employees. * Responsible for following and adjusting the work so that we, as a service, comply with the SLEs agreed on with the customer in the total process. * Responsible for all staffing decisions in the team (recruitment, release, performance appraisal etc.) * Engage, Energize, Evaluate and Empower team members BUSINESS, MANAGEMENT & TECHNICAL SKILLS 8 8 10 Project Management Project Planning – CA Agile/Scrum/Kanban Rally, Nexus, IPM+, Primavera, Oracle Projects Project Scheduling - Clarity Workbench Project Cost/Budgeting, Vendor Management, Contracts - MS Office, MS Project Project Communications - MS Outlook 2013, Office Communicator, MS Lync, Skype for Business, WebEx, IBM Lotus Notes, Sametime Connect Project Quality - Optimus, Mercury Quality Centre Project Change Control - Technical Reference, Nexus, IBM BMC Remedy, Jira Incident Management - Global Service Desk, MKS Integrity Manager Organization Process Assets - Domino Doc, Discovery, SharePoint Business Analysis Plan, elicit, capture, analyze and validate business, functional and technical requirements. Facilitate requirements elicitation sessions and walkthroughs with business and IT resources. Perform current state analysis of existing business systems, applications and functions. Produce timely and high quality requirements-related work products, including requirement specifications, process flows, mock-ups and wireframes. IBM Mainframes - COBOL, DB2, JCL, CICS, VSAM, EZTRIEVE Tools - QWS3270, Data Studio, DB2 Command Editor 4 Java Core Java, HTML, JDBC, JSP, Servlets, Java Beans, Spring MVC, Angular JS Tools - Eclipse, Secure CRT 8 Database DB2, Oracle, SQL, PL-SQL Tools - Toad for Oracle, DB2 Connect 8 Microsoft Office 2013 - Word, Excel, Access, PowerPoint, OneNote, Visio EDUCATION June 2001 May 2003 Masters Sri Venkateswara University M.Sc Computer Science June 1998 May 2001 Bachelors Sri Venkateswara University B.Sc Computer Science PROJECTS HANDLED Title Documents, Cards, and Payment Services Duration May 2013 -Present Synopsis Scrum master of IT projects both run the bank and change the bank for DC&RS applications Responsibilities Title Client Maintenance Tool - Know Your Customer(Wealth Management System) Duration Dec 2011 - Jan 2013 Synopsis Manage Development of Wealth Management Application KYC for TRUST EXPRESS customers Responsibilities - Manage KYC application project delivery following PMBOK methodology - Lead team for deliverables of KYC application - Prepare Project Charter, Schedule Impact/Gap Analysis, Create WBS and packages - Project Estimation using expert judgement, analogous estimation techniques - Project Scheduling using expert judgement and organization process templates - Project Quality by continuously doing Qualitative and quantitative analysis - Defect logging and Risk management - Technology delivery by following standards - Performance feedback and appraisal discussion with team Title One HSBC Account Opening - PFS & CMB(Retail Banking) Duration Jun 2009 - Dec 2011 Synopsis Manage Development of Account Opening application for PFS & CMB customers & Deploying & customizing Account Opening application across regions Responsibilities - Project Manager role to deliver flagship project - Global Practitioner role to work on product configurations across all 4 pilot regions HBUS, HBEU, HBMY & HBME, - Building the HBME regional IT deployment team and sharing the core AO system knowledge with them, - Lead Mainframe team for deliverables of AO components Ape and CDM/ESR, - Preparing HBME specific project design documents by meeting sponsor, - Conducting meetings with business/end users, resolving queries and any doubts on the system design approach. - Preparing presentations and finalizing requirements via getting signoff mail providing estimates in head count per month - Providing estimates, schedule, chargeback, billing, WBS packages - Driving team to deliver efficient results - Performance feedback and appraisal discussion with team Title HSBCnet UK Tools ( Corporate Transaction Banking) Duration Aug 2004 - May 2009 Synopsis Lead team to develop new tools for HSBCnet & Add new functionality to the existing HSBCnet tools, Payments through Swift messages, RFD, BTR, File Upload, Cash Forecasting Responsibilities - Assigning tasks to the team members. - Analyzing the User Requirements UR/IR. - Conducting meetings with business/end users, resolving queries and any doubts on the system design approach. - Preparing presentations and finalizing requirements via getting signoff mail providing estimates in head count per month, - Designing the proposed system in an efficient and flexible way. - Preparing EDR/IDR and finalizing the system design with architects & business users to meet the requirements, - Reviewing the program/technical specification prepared by individual resource and logging defects in Quality Control application. - Conducting self & peer reviews across the resources, Involved in Coding & Unit Testing of system components, reviewing colleague’s code, unit test cases and unit test proofs - Performance feedback and appraisal discussion with team