experience in customer support and quality analysis, complemented by a strong foundation in accounting. Demonstrated expertise in delivering exceptional customer service, analyzing service quality, and ensuring compliance with performance standards. Holds a Bachelor's degree with an academic background in accounting, providing a solid understanding of financial processes and data management. Proven ability to work collaboratively in fast-paced environments, with strong communication, analytical, and problem-solving skills.
Core Skills:
Customer Service & Support
Quality Monitoring & Reporting
Call/Chat/Email Review & Feedback
Issue Resolution & Escalation Handling
Accounting & Financial Principles
Data Entry & Documentation
Team Collaboration & Training Support
CRM and Quality Tools Proficiency