Shahroz Abbas

Shahroz Abbas Nationality: Pakistani Date of birth: 15/01/2000 Gender: Male  Phone number: (-  Email address:- WhatsApp Messenger: -  LinkedIn: https://www.linkedin.com/in/shahroz-abbas-naqvi/  Home: 38000 Faisalabad (Pakistan) ABOUT ME Dedicated literature graduate with a passion for research and human resource management, I bring diverse experience in client relations management and customer support. Additionally, I bring promising email copywriting skills from my previous role as an email outreach assistant and lead generation specialist. Thus, I am eager to explore exciting opportunities that align with my academic background and professional expertise. WORK EXPERIENCE Customer support Waqas Ahmed [ 12/10/2022 – 30/11/2023 ] City: Limerick Country: Ireland --Achieved 20% higher customer satisfaction through proactive support measures --Slashed resolution time for swift and effective problem-solving --Implemented marketing automation tools for workflow optimization --Drove a 25% increase in customer loyalty through retention initiatives --Proficiency in using customer support software, CRMs, and other relevant tools --Efficient handling of multiple customer inquiries simultaneously Client relations manager Rouman ahmed [ 08/10/2017 – 16/08/2018 ] City: Islamabad Country: Pakistan --Fostered loyalty through strong client relationships --Addressed concerns promptly for positive resolutions --Ensured precise understanding of client needs --Identified opportunities, boosting revenue --Empowered clients through effective training Email outreach assistant - Lead generation Nexus group [ 15/05/2020 – 19/09/2022 ] City: Faisalabad Country: Pakistan --Achieved a 30% increase in qualified leads through strategic email initiatives --Demonstrated strong copywriting skills, in creating compelling email copies --Implemented and optimized email workflows for efficiency --Tracked and reported on key metrics and KPIs for successful email campaigns --Executed audience segmentation for targeted and personalized email success PROJECTS Agency remodeling [ 2023 – 2023 ] --Led rebranding for a 30% boost in brand recognition --Introduced new services, increasing revenue later down the line --Established a training program to cut down on onboarding time --Launched outreach programs, strengthening community ties EDUCATION AND TRAINING Bachelors in English literature and linguistics Govt college university Faisalabad [ 22/09/2020 – Current ] City: Faisalabad Country: Pakistan Website: https://gcuf.edu.pk/ Field(s) of study: Arts and humanities LANGUAGE SKILLS Other language(s): English German LISTENING C1 READING C2 WRITING C2 LISTENING A1 READING A1 WRITING A1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Customer Care / Google meet, Microsoft powerpoint / Word, Excel, Power pont intermediate knowledge / Customer Relation Management / lead generation