Shahnawaz Afzal

 Md Shahnawaz Afzal 12-2-418/19/A, Flat no - 102, A.K NRI Residency, Priya Colony, Gudimalkapur, Hyderabad - 500028 Contact No : - E-mail : - Objective: Overall 6.5 years of IT experience as developer and application support engineer. A highly versatile individual, hardworking, motivated with a great interest in Application development/Support seeking challenging assignments with a reputed organization which enables me to use my skills towards achieving organization goals and in turn help me to enhance my skills Work Experience Summary: Experienced in OracleSQL, PL/SQL, UNIX Production support and Development Projects. Expertise in PL/SQL (Oracle 10g, Oracle 11g) programming like writing Packages, store procedures, functions and triggers in Oracle. Involved in Development of the applications through Oracle using PL/SQL, created Tables, Cursors and SQL Queries. Possess good knowledge of Application support and ITIL process Good in Understanding of Business logic and ability to work well as a part of a team and as an individual. Ability to work in versatile environments, providing Application production support and preparing root cause analysis and ensuring the action points. Excellent in handing critical incidents and even discharged my duties as a Business Analyst and incident manager. Provided technical production applications support and assistance to customers. Possess excellent domain knowledge of Retail baking like (Insurance, Term deposit, various reports). Currently working as an production support analyst for a reputed health care organization. Excellent interpersonal and communication Skills, better understanding of client’s expectation and strong problem solving abilities. Organization Name Joining Date Relieving date Cognizant Technology Solutions 6-Jul-12 26-Mar-15 Infosys 6-Apr-15 6- Mar-2018 United Health Group 12- Mar-18 Academic Profile: Course Institution Year of Passing Percentage Master in Business Administration Sikkim Manipal University 2015 73 Bachelor of Technology [ B.Tech ]Electronics and Communication. SR Engineering College, Hasanparthy, Warangal 2011 74 Higher Secondary [ 12th ] SR KNR Junior College 2007 89 Secondary [ 10th ] Suffah High School, Warangal 2005 90 Product Certifications: Certification Institution OCA [ Oracle Certified Associate ] for Oracle 10g DB Oracle Corporation ITIL V3 Certified Certified by Cognizant Technology Solutions ITIL Process Space Certified by Cognizant Technology Solutions Other Skills: Database and Languages :C,SQL,Oralce, PL/SQL, MySQL, Unix shell script. Web Development : HTML,CSS Software Tools :MS Visual Studio Monitoring and Scheduling Tools : Autosys, Control-M, Nagios, Tivoli Dynamic workflow , Beta92,Toad, Informatica power centre, Putty,OEM, HPPM, IBM Unica Marketing Tool. Operating System : Windows 7, Windows Server 2008, Red Hat Linux 6.0,Unix Administration ITIL Proficiency : Incident, release and problem Management. Ticketing Tools used : JIRA, ITSM (Service now), Remedy Current Project (UHG): The Depot (IBM Unica Marketing operations) Currently working as an application support/production support analyst for a marketing project in United health groups. As a part of our daily activities, we are required to assess the application performance and deal with the regular incidents. We provide end to end support of monitoring the scheduled jobs and other business user activities. Also act as Incident manager and provide the on call resolution for any business related issues. Leading Bank (Financial Domain): Worked as a technology Analyst for one of the largest Banking Clients for Infosys as an application developer and production support engineer. As a part of our daily activities, we are required to assess the Data quality management changes using CIP/CDD scorecards. Also involved in Development of Automated scripts and handling incidents with respect to the Application. Swiss Re US (Life and Health) ASG (Insurance domain - Project 2): Swiss Reinsurance Company Ltd.. Generally known as Swiss Re, is a Swiss reinsurance company. It is the world’s second-largest reinsurer. Business of Future Application is an integral part of Swiss Re-Insurance business. Bof Application is used for handling day to day transactions of Swiss Re. As a part of our day to day activities we used to render a L2 support to the Bof application, perform batch operations and make sure the database is available for the users in a 24*7 environment. Login to the Unix Boxes and check the file and disk spaces through putty. Have an excellent Exposure to Incident and Change Management. (Comcast Residential email support – Project 3): is a monitoring and client Infrastructure Support project. Here we use various tools that would monitor the work logs of various parameters of 1500 servers for Comcast Client. When these parameters exceeds their respective threshold values the tools will themselves trigger an Alert type of mail with relevant details of the portals and the servers that is been affected or seen critical. Worked as a junior database administrator wherein I used to Create and maintain different database entity. Creating the required Table spaces, users and roles for the application and monitoring them. Performing regular Physical, RMAN and logical backups. Personal Skills Languages known:English, Hindi, Telugu, Urdu, Arabic (Read and write) Sports:Cricket, Basket Ball, Football. Leisure Interest:Dance, Music and trekking. Technical Presentations Participated in “Electrocom’10” conducted by the Dept. of Electronics and Communication engineering, KITS Warangal and was awarded first prize. Merit participation in RSPAC’9 & RSPAC’10 an IEEE zonal congress at Warangal. Merit participation in “UTSANG” a National level technical symposium at Vaagdevi College of Engineering, Warangal. Achievements and Honors Active member of IEEE Committee, SR Engineering College, JNTU-H. Best New comer in my first project as a programmer Associate Trainee. Certified by Jawaharlal knowledge centre for successfully completing the Infosys campus connect foundation program and recruited by Infosys Limited. Acquired Merit Certificate from the Viswasai Cultural Organisation for achieving Academic Excellence in SSC Public Examinations 2005. Merit Participation in STATE LEVEL SCIENCE TALENT SEARCH EXAMINATION held in 2004. Participated in State Level Talent Search examination conducted by WESLEY EDUCATION, HYDERABAD (organized by non-resident Indians). Merit Participation in INDIAN INSTITUTE OF PERSONALITY DEVELOPMENT Program. Declaration I, Shahnawaz Afzal Md, hereby declare that the above furnished details are precise and true to the best of my knowledge. [Shahnawaz Afzal Mohammed]