Shahir Razick

Mohamed Shahir Abdul Razick 342/17-1/3, Kolonnawa Road Kolonnawa Mobile Email : - :- Personal Data Date & place of birth Nationality Civil Status Children Height / Weight : : : : : 10th January 1983, Balangoda, Sri Lanka. Sri Lankan Married 1 son 5’9” / 85kg Educational Qualifications Primary : Ikra International, Secondary : Gateway International, University Education BSc - Kingston University (UK) o B.Sc. (Hons.) Computer Information Systems Design Advance Diploma - College of Business and Computing (UK) o Advanced Diploma in Hospitality and Business Management Post Graduate Diploma - College of Business and Computing (UK) o Post Graduate Diploma in Hospitality and Business Management Language Spoken Fluent Skills Computing : English, Sinhala, Tamil, Hindi, Urdu : Brilliant, Holidex Plus, Taurus, IDS Nxt, STAAH Operating Systems (Mac, Windows, Unix, Linux), Microsoft Office, Graphics Manipulation. Professional Qualifications + on the job Training Marketing Research Health and Safety Up Selling Skills Food and Hygiene Human Resource Management Systems Analysis and Design Fundamentals of Digital Marketing Search Ads 360 Certification by Google YouTube Creative Essentials - - PRESENT EMPLOYMENT Manager Sales & Marketing Mandarina Colombo, (4-star Deluxe Hotel) Located at Galle Road, Colombo 03, Sri Lanka Period: February 2017 - to date Working as the Sales Manager for the 4 star property based in central Colombo overlooking the sales and marketing efforts carried out to promote the hotel. The objective being to ensure that the property achieves its highest possible potential in terms of sales and ARR. Carry out regular meetings with travel agents, tour operators, NGO’s, Corporate clients to identify the markets which can perform better. It is also a massive responsibility to ensure that the property is open for business in all online platforms such as Expedia, Booking.com, Agoda, MakeMyTrip, CTrip, Hoteldbeds and GDS creating the online presence and the exposure of the property via accurate content and rate management which allows the property to maintain a rate parity building on the ARR and the confidence of the offline operators. It is also required sometimes to participate and attend overseas trade fairs such as OTM, SATTE, ATM to build on the property’s exposure overseas. Handling of Social Media platforms such as FB, Instagram to keep the social presence of the property active. EMPLOYMENT HISTORY Senior Manager Sales & Marketing Best Western Elyon Colombo (4 star Hotel) Colombo, Sri Lanka Period: December 2014 – January 2017 This position was within the Hotel overlooking all sales and marketing efforts carried out to promote the hotel based at Colombo 05. The objective being to achieve maximum sales and increase the ARR, generating profitable revenue maintaining the high standards of service. Carry out regular meetings with travel agents and tour operators to identify the markets which can perform better whilst ensuring that all the other segments which in bring the business do so at the desired high ARR. This job also entails the responsibility of achieving monthly budget targets and monitoring the same for the other segments which is set against the hotel. It also requires carrying out strategic promotions on each segments to increase productivity. Assistant Manager of Sales & Marketing Aitken Spence Hotel Managements Colombo, Sri Lanka Period: July 2011 – December 2014 This position was within the Hotel Management department supporting all sales and marketing efforts carried out to promote the hotels owned and managed by Aitken Spence within Sri Lanka. The objective being to achieve maximum sales and increase occupancy generating profitable revenue maintaining the high standards of service. Carry out regular meetings with travel agents and tour operators to identify the markets which can perform better and understand the concerns raised by the travel agents and put in place remedial promotions and actions. This job also entails the responsibility of achieving monthly budget targets set against each hotel and closely working with a team of 3. Customer Service Consultant Zurich Financial Services Swindon, UK. Period: November 2010 – June 2011 This position was within the life and pensions department to sell and service the company’s full range of life and pension products and services with the objective of achieving and exceeding individual sales targets and to deliver a level of customer service in line with company requirements with an attitude to be the best in the business. To cover the day to day operational needs of the business as directed by the line manager. To ensure all customers are provided with the highest level of customer service before, during and after the sale has taken place in accordance with company procedures. To deal professionally and knowledgeably with all customer queries taking responsibility to see the query through to a satisfactory conclusion. ISA Helpdesk Adviser Nationwide Building Society Swindon, UK. Period: February 2010 – August 2010 This part-time position was within the Savings processing centre. Working alongside existing members of staff. My key objective was to learn, understand and process specific Savings related administrative duties in an efficient, timely and productive manner. I had to play a key part in ensuring work volumes within the processing centre were delivered within their Service Level Agreement, whilst providing an exceptional customer experience adhering to the company PRIDE standards. Further to this, the role also required me to contact customers over the telephone or in writing in order to obtain missing information to complete their request. Sales Manager Express by Holiday Inn Swindon, UK. Period: August 2006 – August 2010 The position involved efficiently assisting the Operations Manager to manage the running of the reservations department, by maximizing all revenue opportunities through executing sales strategies, and convert enquires into sales and maximize revenue & occupancy. To successfully manage the day to day operation of the reservations department – ensuring that all systems are running smoothly, providing a high level of customer service and meeting the brand standard for all reservations. As the manager I had to work alongside 4 other staff members. The job also entailed working with other departments within the hotel, such as Front of House, Housekeeping and Conference Banqueting, and co-ordinate with finance and the general manager for forecasting. I was also responsible for day to day, weekly and monthly meetings, plan rota’s and co-ordinate holidays, responsible for training and inductions of new staff and development of existing staff and carry out duty management functions as and when required. Conference & Banquet Reservations Manager Express by Holiday Inn Swindon, UK. Period: August 2004 – August 2006 The position involved efficiently assisting the Operations Manager for the day to day running of the hotel and fully responsible for all the departments during the shift. This also meant monitoring of staff rota and coordinating staff holidays, preparation of time sheets and revenue monitoring. The job role entailed the responsibility of the up keep and smooth running of hotel and managing three other staff members, responsible for training and inductions of new staff and development of existing staff, carrying out staff appraisals. This meant that a warm reception to hotel guests at check-in and checkout. Efficiently carry out duties involved in making sure the conference and meeting rooms are all setup to the required brand standards. Handling of arriving and departing guests with a friendly and efficient manner, to account for any financial transactions and floats during the shift. Sales Representative Peach International Bradford, UK. Period: October 2003 – August 2004 The position involved making sales calls on prospective customers and merchandising office equipment such as stationeries and computer accessories. Provide customer service as required, responding to all service calls within 24 hours. Communicate to the duty manager with any issues that may require additional support. Proactively seek to increase sales opportunities through promotion, adding product or equipment, etc. Internal Support Technician Sri Lanka Telecom Sri Lanka Period: January 2001 – July 2002 Managing internal support queries, servicing of internal networks, computers and printers. Installation of application software, Operating systems and Database Management Systems. Assisting in data backup jobs. Assemble and maintain desktop PC’s. I hereby certify that all the particulars furnished by me are true and correct to the best of my knowledge. For furthermore information or clarification you would require, please do not hesitate to contact me. Thanking you, M. Shahir A Razick