Shahinaz Sherif

Shahinaz Sherif

$41/hr
Customer support senior & CEO office manager
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Cairo, Egypt, Egypt
Experience:
13 years
About
  • Contributed to the establishment of all company departments, overseeing recruitment processes and the development of departmental procedures.

  • Collaborated with HR, IT, Legal, Finance, Marketing, Operations, and Customer Service departments to design and implement the structure of the company.

  • Serve as the bridge between the CEO and staff, board members, vendors, or clients.

  • Conduct research and prepare analytical reports.

  • Identify inefficiencies and implement improved workflows, tools, or office layout optimizations.

  • Procure supplies, maintain workspace, manage equipment and handle upkeep requests.

  • Served as the primary point of contact for client escalations, addressing and resolving issues promptly to ensure customer satisfaction.

  • Oversee interns, admin staff, or executive coordinators; assign tasks and ensure performance.

  • Compile reports, presentations, agendas, take minutes and track action items.

  • Tracked invoices and introduced cost‑tracking tools that reduced supply costs by 10–20 %.

  • Oversaw daily office/facility operations, including vendor management (follow up on more than 10 contracts at the same time).

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