Shaheen Khan

SHAHEEN KHAN Mobile: - Email:- A-417, Sector-11, New Vijay Nagar, Ghaziabad Uttar Pradesh-201009 OBJECTIVE Seeking a position that offers an immediate challenge, career opportunity and advancement where I can effectively apply my knowledge and work dynamically to achieve personal as well as organizational goals in IT. Job Description • Worked as Operations Executive in Banking and Financial Services vertical for the Client located at United States. It is leading international company over 60 countries with 90 million customers which provides Banking and financial services for its customers. • I had worked on Linux and Qualysguard tool, which is important from the business perspective. These applications were dealing with vulnerability management and database of the bank. • Worked for Infosys Internal process on Windows server 2012 (Active Directory). • Worked as Senior Analyst in Retail services vertical for the client located at United States. It is located at multiples zones of United States and Canada with multiple stores running online and physical stores are also there. • I had worked on Service-Now Tool where we are reported with the incidents with hardware and software related issues that we need to resolve or re-assign, apart from that I am doing polling & merging that I need to align all the missing transactions of all the devices and merging coupons in database of the store over server. • Worked as Senior Analyst in Account receivable (AR) with R1RCM of Health care services. PROFESSIONAL EXPERIENCE R1RCM, NOIDA → October 2019 – April 2020 Designation: Senior Analyst • • • • • • • Having experience in Transactions like Patient billing, Denials, collection letter, AR calling and AR Audit etc. Understanding of the US medical billing codes like CPT, Modifiers, Procedure Codes, Medical Reports, Medical Claim review. To adjudicate the Health Insurance claims submitted by the Doctors, Hospitals and patients. Understanding of the Care-coordination and the authorization for the services sought by the members of the insurance groups. Doing all the efforts for patient’s , Doctor’s & Hospital’s smooth operation. Inquiries, tracking f multiple insurance plans for correct reimbursements. Practice management related reports & AR Processing ‘ Analytical reports. • • Transactions of the Complex and extremely high dollar value claims of the project. To audit the Claim payment made by the Claim adjudicators. HCL, Noida → May 2018 – May 2019 Designation: Senior Analyst Project Staples Retail IT Support Client Staples Technology/Tools Remote Connection, Service Now, Staples Retail Site, S-tool, Decision tool, SCCM Role Analysing /Implementation Support Responsibilities Understanding the overall business implementation. Merging of the coupons into the database of the store Polling of missing transactions manually due to server/ Network error. Understanding the real business environment. Willingness to explore new technologies. Understanding the basic of industry concept. Able to determine problems and deliver known solution with customer satisfactions. Analysing business impact, support. Strong analytical and troubleshooting Skills through Remote Desktop Support and Infrastructure Management for end user account-provisioning and support. • Strong attention to details and good communication skills both written and verbal. • • • • • • • • • Infosys Limited, Pune→ September 2016 – January 2018 Designation: Operations Executive 1. Infosys Internal process : • • Worked in I’d creation process through Active directory and provided basic Access to user’s and created tickets for further access according to the Project assignation as per business requirement. Provided Support to the end user’s through Active Directory and Windows server from backend. 2. Wells Fargo : Property and Causality operation Client Wells Fargo Technology/Tools Linux, Qualysguard, Pac2000, DMAN, Adhoc scan, CR Log Role Analysing /Implementation Support Responsibilities • • • • • • • • • • Managing production and development Linux servers. Monitoring the red alerts of the scanning tool and do the needful. Providing the documents needed for onsite teams for onsite support. Maintenance of shell scripts. Patching of Linux server through YUM. Willingness to explore new technologies. Maintenance the applications, stable. Able to determine problems and deliver known solution with customer satisfactions. Analysing business impact, support. Strong analytical and troubleshooting Skills. TECHNICAL SKILLS • Primary skills : Linux OS, Basics of Shell scripting • Additional skills : Active Directory, Basics of Networking • • • • • Database Operating System Applications Skype for business Server administration : : : MySQL Linux, OS, Windows MS Office 2007 and above TRAINING/CERTIFICATION • • Trained in Data centre Operating System (DCOS) in Infosys Foundation Program training at Infosys, Mysore DC. Certified with Infosys certified DCOS. ACADEMIC QUALIFICATION • • • • MBA in Business Analytics from IMT Ghaziabad in 2020 BSc. In Physics Honours from Kalindi College (D.U) in 2016 with 70.00%. HSC from CBSE in 2012 with 76.8%. SSC from CBSE in 2010 with 83.6%. ACADEMIC PROJECTS Project Name : Virtual Laboratories Technology : Middleware Description : The project aim was to provide remote access to laboratories in various disciplines of all the experiments of physics hons in animated visual forms SKILLS / HOBBIES • • • • Ability to demonstrate flexibility and resilience in the face of changing business requirement. Good working interpersonal and negotiation skills and the ability to communicate at all levels. Strong team player, converting innovation ideas to design, Result oriented and decision making. Listening to music, singing, sketching, dancing, and travelling. I hereby declare that the information furnished above is true to the best of my knowledge. Shaheen Khan