Shahbaz Khan

Shahbaz Khan Dehradun, Uttarakhand. India Cell: (- Email:- Professional Summary Customer service focused Technical Support Specialist with 2 year career experience in a live help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Summary of Qualifications:          Remarkable experience in Help Desk and technical Customer service In-depth knowledge of Software, Hardware, networking, Windows, Mac. Strong knowledge of troubleshooting techniques on technical equipment Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services Proficient in MS Outlook, Word, Excel and PowerPoint Excellent communication and interpersonal skills Strong troubleshooting skills Ability to write routine reports and correspondence Remarkable ability to analyze training needs, develop and conduct product training Core Qualifications Customer service-oriented Product and service expertise Systems Analysis Excellent communicator PC & MS Office proficient      Software testing Help Desk Quality assurance Conflict resolution Analytical and diagnostic skills Experience Technical Support Specialist Tecomella     19/11/2018 – Current Dehradun, Uttarakhand Keep customers informed of progress during issue lifecycle and make follow-up emails or communications in a timely manner. Assist team members and provide live support and solutions to customer queries to meet company objectives. Maintain updated knowledge of company products and services to better provide customer support and service solutions. Accessed documented procedures tools and manuals to provide support on company’s clients application and software.     Gathered customer and technology information to determine technical support level; elevate tickets to appropriate support level as necessary. Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty. Performed troubleshooting techniques over the live chats or via emails to identify and resolve issues. Established patterns to reoccurring issues and provides input to development teams. Education B.Tech[ComputerScience] Graphic Era University CGPA 7.5 2017 Dehradun, Uttarakhand. Industrial Training: Organization: CETPA Info-tech Pvt. Limited, Dehradun, Uttarakhand. Duration: 6 weeks (July-Aug’16). Course Detail: CCNA (Cisco Certified Network Associate). Key Learning: Learned all the classes of IP addresses. Worked in command line interface if CISCO packet tracer by providing static and dynamic addressing of IPv4 and IPv6 to the routers and multilayer switches, sub-netting like VLSM, routing protocols(RIP, OSPF, IGRP, Ring etc,.), access control list, telnet, routers and switches security, tunnelling. Personal Profile: Name Father’s Name Date of Birth Sex Marital Status Nationality Languages Hobbies Key Skills Qualities Place: Dehradun : Shahbaz Khan. : Kasim Ali. : 1 Jan 1995. : Male. : Single. : Indian. : English, Hindi. : Chess, Cricket. : Responsible, Quick Learner, Punctuality, Loyalty. : Excellent logical, analytical and computational skills, teaching. (Shahbaz khan)