Shaharban Hameed

SHAHARBAN HAMEED Mobile: - Emalil :- Summary Committed and motivated person with exceptional customer service and decision making skills. Strong work ethic, professional demeanor energetic and result-oriented professional with over 10 years of work experience as an innovative administrative / CS professional. Experienced in handing administrative and sales functions for Share Market / Trading industry / Legal firm seeking for an opportunity in a reputable organization where my skills and experience will have a valuable impact. Highlights • • • • • • • Schedule management Travel administration Deadline oriented Customer service Ability to adapt to difficult situations Detail oriented Time management • • • • • • Documentation Multitask management Organizational skills Strong communication skills Commitment to work on own initiative & as a team. Possess good relationship building skills. Accomplishments • • • • Managed all schedules for all junior & senior managers. Demonstrated proficiencies in telephone, e-mail, fax and front desk reception within high volume reception. Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly. Performed administration tasks such as filing, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History • Bharti Airtel Limited – Kerala,India Customer Service Executive cum Office Administration. Dec 2008 – Feb 2013 Bharti Airtel Limited is a leading integrated telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. • • • deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints 1 • • • • • • • • • • • • • obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer and manage existing accounts process orders, forms, applications and requests direct requests and unresolved issues to the designated resource keep records of customer interactions and transactions record details of inquiries, comments, complaints & actions taken prepare and distribute customer activity reports maintain customer databases communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process Al Sharif Advocates & Legal Consultants – Dubai,UAE. Secretary cum Front Desk Reception Management Dec 2005 – Aug 2007 Al Sharif Advocates & Legal Consultants is a Law Firm offering comprehensive local and international legal consultancy in a broad spectrum of legal areas. The Firm, based in Dubai, United Arab Emirates was founded in 1982 by a UAE national, Mr. Abdul Rahman Al Sharif       Self-Correspondence – Reviewing and replying to the client’s queries after consultation with the Advocates and General Manger. Attending telephone calls; sort, distribution of incoming and outgoing e-mails and fax messages. Preparing memorandums, visit schedules, case progress reports etc. Arranging necessary files for the meeting. Maintaining strict confidentiality on all the matters and being tactful in all dealings. Maintaining highly efficient filing system to obtain information from the appropriate files and references sources. Akamai Traders LLC – Dubai, UAE. Company Type: Wholesale Trade/Import-Export of Mobile Phones. Executive Secretary cum Sales Coordinator      Jan 2001 – Oct 2005 Preparing Enquiries, Quotations, Purchase Orders & Invoices. Self-Correspondence – Reviewing and replying to the client’s queries after consultation with the management and sales team. Coordinating with sales staffs and follow-up on deliveries and collection of the materials. Maintaining strict confidentiality on all the matters and being tactful in all dealings. Maintaining efficient filing system to obtain information from the appropriate files and references sources. Unique Management & Marketing Consultancy – Dubai, UAE. Unique Management & Marketing Consultancy is a company based on banking services and share markets. 2 Office Administrator & Secretary to the GM Jun 2000 – Dec 2000  Office administration In-charge.  Handling personal files.  Coordinating with sales staffs and follow-up on deliveries and collection of the materials.  Maintaining strict confidentiality on all the matters and being tactful in all dealings.  Maintaining efficient filing system to obtain information from the appropriate files and references sources.  Self-Correspondence – preparing confidential and sensitive documents, letters and memorandums.  Attending telephone calls, sort, distribution of incoming and outgoing e-mails and fax messages.  Scheduling visitors and making appointments.  Coordinating with the PRO for obtaining necessary visas to travel within the Middle East whenever required.  Air tickets, hotel bookings and preparation of itinerary for GM.  Providing primary administrative support to the management, including preparing general and confidential correspondence.  Preparing and submitting reports. Education Diploma in Information Technology Sikkim Manipal University- Kerala, India. Completed Diploma in IT from SMU and passed with an A grade. 2010 Secretarial, MS Office & Internet Al Madani Modern Computer Institute- Dubai, UAE. Studied Basic computer skills like MS office, Internet and Secretarial Skills, 2001 High School, Commerce 2000 New Indian Model School – Dubai, UAE. Completed my schooling from kindergarten to High school at NIMS, Dubai. Passed Secondary School and Higher Secondary with a First Class. Personal Data Nationality Date of Birth Marital Status Languages : Indian : 3rd May 1982 : Married : English, Hindi & Malayalam. Reference Available on Request. 3