Shaham Hussain

Shaham Hussain - CREATIVE DESIGNER - PROFESSIONAL CERTIFICATION & ACADEMIC EDUCATION Education Masters in Public Policy (2020) Bachelors in Commerce (2017) Intermediate (2009) Matriculation (2007) Others ACCA 6/14 Exams cleared (Discontinued) IELTS 7.5 Bands (2012) EMPLOYMENT EXPERIENCE Senior Graphic Designer and Research Assistant The C.A.S School Intern in Training and Development Summit Bank Limited Jan 2012 – Feb 2012 Jan 2021 – Present Finance Officer Dispatcher/Customer Support Executive Mass Human Resource Services Cab Hound - IBEX Global Oct 2013 – Feb 2014 Feb 2015 – Dec 2016 Customer Support Executive Global Reception - IBEX Global Jul 2014 – Feb 2015 Dec 2017 – Jul 2018 SELF EMPLOYMENT / FREELANCE WORK Graphic Desgning UI/UX Desgning 2014 – Present May 2021 – Present Photography Photo Editing and Manipulation 2010 – Present 2010 – Present Social Media Contenting 2010 – Present TECHNICAL EXPERTISE Ai Adobe Illustrator Professional Adobe XD Fluent Adobe Indesign Fluent Ps Adobe Photoshop Professional Adobe Premiere Fluent Figma Fluent MS Office Fluent STRENGTHS Communication Team-player Ideatic Self-initiation Quick learner Tech-savvy Detail-oriented Problem solver 1 Details of Employment Senior Graphic Designer and Research Assistant at The C.A.S School and Bookgroup (Jan 2021 – Present) Appointed as a Graphic Designer, I was given the job of creating aesthetic looking designs for the various needs of the school. In the month of April, I was promoted to the position of Senior Graphic Designer and Reseach Assistant. My responsibilities were as follows. • • • • • • • • Handeling the design elements of everything the School makes, i.e pamphlets, brochures, books, proposals, event items, school materials etc. Proposals on design improvements in current and past materials. Corrective measures for faulty or outdated designs. Proof reading, sentence structuring and grammar check. Co-ordinating and communicating with editors and sketchers/illustrators to ensure that every stakeholder understands each other. Initial research for the development of proposed book/Article etc. Overseeing the printing process to ensure end quality. Supervising and mentoring Junior Designers. Customer Support Executive at Global Reception – IBEX Global (July 2014 - February 2015) and (December 2017 - July 2018) As a Customer Support Executive for IBEX Global (subsidiary of TRG – The Resource Group), My duty was to strengthen relationships with every customer and, in doing so, provide exceptional services. • • • • • . • • ... • . • First point of contact for all of the entities of TRG / IBEX Global worldwide. Providing excellent customer services on calls. Handling Inbound & Outbound calls for all Local and International TRG / IBEX Global sites. Dealing with International as well as local customers and clients regarding business proposals. Regular correspondence with the Business Development Department, Recruitment department, training & development department, HR department, Administration department etc. Handling issues such as internal and external inquiries of stakeholders. Generating inbound leads of job applicants and forwarding or delivering the leads to concerned recruitment departments. Updating the online portal (an online Global Directory that has contact details and other related information of all the employees) on a regular basis. Handling special assignments and projects from time to time. Dispatcher/Customer Support Executive at Cab Hound – IBEX Global (February 2015 - December 2016) After a good run being a CSE agent for the campaign of Global Reception, I was transfered to Cab Hound, a software company based in Charlotte, NC, USA. The company provides tech solution to the Cab companies around the world. • The companies include City Cab of Charlotte, Green Cab of Charlotte, and Orange Taxi in Charlotte, North Carolina and Atlanta Royal Cabbies in Atlanta, Georgia. • Co-ordinating with Charlotte Douglas Airport (CLT) dispatch, fleet of cabs for the Airport. • Managing Cabs assigned for DSS (Department for Social Services). Providing customer services to the users of DSS and giving them information of their trips with City Cab and their assigned driver. • Dealing with international customers and providing them quality cab services. • Handling queries, complaints and issues of Customers related to the cab service. • Managing a fleet of drivers and dispatching cabs using the internet. • Using and testing the Cab hound application, on both Android OS and IOS, for City Cab Services. • Handling queries of drivers regarding the usage of the Cab hound app. • Dealing with international clients via emails and conference calls. • Making daily reports of performance and stats, and sending it to the client. 2 Details of Freelance Experience Graphic Designing (Jan 2013 – Present) Graphic Designing had always been an interest for me. I work as a graphic designer for different clients, local and international as well as for my own self. Social media graphic content creation, creative and logo designing is also part of my work, specifically for the international clients. UI/UX Designing (October 2021 – Present) I have recently learned UI/UX designing and in the process of furnishing the skill. I have done a few trial pojects and few live ones including the designing of an E-commerce site. Photography (December 2012 – Present) I specialize in wedding and product photography. I have done several different types of photographic projects from covering weddings, corporate events, industrial photography, for a logistics company to product and food photography. Instagram @Shahamhussain | Facebook.com\victoryshots91 3