Shahaira Lennon

Ms. SHAJAIRA J LENNON Address: Cooreville Gardens, Kingston 20 | Tel: (876)- | D.O.B: September 28, 1997 Email Addresses:- Education • Excelsior Community College - • ST Hugh’s High School - Skills ⚫ Team Leadership ⚫ Customer Service ⚫ Organizational ⚫ Interpersonal ⚫ Detail Orientated ⚫ Time Management Academic Achievements & Awards CARIBBEAN EXAMINATION COUNCIL CAPE EXAMS: UNIT1: Communication Studies 3 CXC GENERAL/TECHNICAL PROFICIENCY EXAMINATIONS: Information Technology 2, English Language 2, English Literature 2, Mathematics 2, Principles of Business 2, Principles of Accounts 2, Human & Social Biology 3. CERTIFICATES & ACHIEVEMENTS: Certificate of Appreciation from The Office of the Prime Minister Certificate of Appreciation from National Irrigation Commission School Leavers’ Certificate (2015) Technology Software: • Microsoft Office (Word, Excel, PowerPoint, Access) Ms. SHAJAIRA J LENNON Address: Cooreville Gardens, Kingston 20 | Tel: (876)- | D.O.B: September 28, 1997 Email Addresses:- Professional Experience Sagility Customer Service Representative Kingston, Jamaica June 2020 - Present • Resolving customer Issues. Identify and resolve customer issues using knowledge and training to provide a timely and effective solution. • Document calls in order to ensure customer information is accurate and up-to-date. • Provide outbound calls to doctor’s office on behalf of customers to resolve queries relating to customer issues • Answering incoming calls promptly and professionally ensuring customers receive the highest level of service National Irrigation Commission Ltd Document Management Clerk 2020 Kingston, Jamaica July 2020-December Human Resource Department • Scan and upload documents to server • Managing and filing archived data. • Package and distribute items to various districts. • Liaison with The Director’s and Chief Executive Officer’s office to provide documents. • Transfer of documents between departments. Administrative Department • Scan and print documents for employees. • Distribute items to office attendants • Handling inbound and outbound calls for the organization. Ms. SHAJAIRA J LENNON Address: Cooreville Gardens, Kingston 20 | Tel: (876)- | D.O.B: September 28, 1997 Email Addresses:-• Receive and dispatch mails for the company. The Office of the Prime Minister Social Secretary Kingston Jamaica January 2018 – September 2019 • Monitored front desk telephone, assisted with customers and employees’ requests • Completed data entry tasks and managed database • Performed mail attendant duties FosRich Company Limited Customer Service/Sales Representative Kingston Jamaica • Completed data entry tasks and managed database • Organized, counted and stocked company inventory • Assisted customers with queries and decision making. Chancellor Insurance Company Secretary Kingston Jamaica Summer 2017 Summer 2016 • Processes account source documents by reviewing and resolving discrepancies by using standard procedures. • Enters land Vol. and Folio number in system for official use. • Enters land and account data information on keyboard and optical scanner according • Organizing land titles and filing in the corresponding cabinets. Ms. SHAJAIRA J LENNON Address: Cooreville Gardens, Kingston 20 | Tel: (876)- | D.O.B: September 28, 1997 Email Addresses:-• Organizing land transfer files of the deceased onto the inheritor. References Stephanie Lopez Team Manager Sagility Tel: +1(876)- Paula Chaddan Supervisor National Irrigation Commission Tel: +1(876)- Keisha Dawkins Manager Office of the Prime Minister Tel: -