Shafqat Ali
Manager Customer Support
OBJECTIVE
“To apply the knowledge gained through university learning in
real life situations in order to attain meaningful and significant
practical experience, enabling both career and personal
fulfillment with desire to substantially contribute towards my
employment organization”
FUNCTIONAL AREA
Customer Support/ Customer Services
CONTACT
EDUCATION
Graduation In Mass Communication
Punjab University, Lahore (Pakistan)
Certification In Customer Service
Excellence
PIM, Karachi ( Pakistan)
PHONE
-
Mar 2006 - Jul 2010
MAIL-
Jun 2013 - Nov 2015
ADDRESS
PROFESSIONAL EXPERIENCE
Lahore Cantt, Pakistan
PGS Group London:
Assistant Manager Email-Chat & Phone
Support:
Providing trainings & coaching to the new hires & existing teams.
Keeping eye on the team KPI to meet the target of management.
Making daily weekly & monthly reports.
Learning new products & projects to master the skills.
Making sample emails, chat templates for the basic scenarios.
Staying in touch with the quality team & management for the changes
in certain projects & scenarios.
May2020-Present
Delivered two projects in short span of time.
Helped clients in successfull delivering of their projects by
defining customer services KPI of their company.
Customer Care Officer
MS Office
Pressure Handling
Training Abilities
Technology Geek
Build strong relationship with clients.
Mobilink GSM Pakistan
SKILLS & EXPERTISE
Team Leading
Freelancer at UpWork:
Customer Support Specialist
D.O.B
June-26th-1985
Oct 2016 - Sep 2020
May2012- Apr2013
Maintaining and developing relationships with existing customers in
person via telephone calls, email.
Maintaining and updating customer database
Generating inquires through content interaction with clients.
INTERESTS
Reading
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Music
sports
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Exercising
Traveling
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