Shafaq Ali

Shafaq Ali Tel: - E-mail:-Address: Golden Heights Apartments Appt# 107, F-11 Islamabad   PERSONAL PROFILE  Being a dynamic individual I have performed roles related to Business and product researching while managing customer services and management with achieving targets. Being an experienced and successful researcher my services exceed by providing services beyond excellence along with innovating processes and procedures to achieve higher productivity, efficiency and effectiveness.    Feb 2014-  Dec 2022 Jimmy Caan Ltd UK Business Research Analyst. Deep diver in conducting market research, analysis on customer requirements. Research on specific products with market competitors. To ensure that there is effective information flow and that resources are employed  efficiently throughout a business.  To make sure full records of all customer interactions are maintained.  Feb 2007 – Sept 2013 Sanchez Travel & Estates Ltd. U.K Administrator & Market Research Officer. Continuous research about competitive hotel deals around the globe. Managing corporate clients while researching hotels & airlines as per need.  Dealing with travel agents and liaising holiday companies for competitive offers.  Managing daily marketing material online and newspaper advertisement.  Meeting hotels and airline staff to gather best offers.  Liaison with senior Managers in U.K. and in Spain face to face or on Skype.  Implementing company policies and changes.  Liaising with media companies. Dec 2005 - Jul 2006 United Nations World Food Program Pakistan  Public Information Assistant Updating Media List.  Organizing events and field trips.  Providing material to sub-offices as and when requested.   Liaise with companies for public events.  Attending PANIS meetings, when required.  Assisting public affairs unit in a variety of areas.  Administrative tasks as well as handling media and donor related projects.  May 2005 – Oct 2005: Action aid Pakistan  Human Resource Assistant Assist the HR/OD Unit in maintaining and updating relevant files, i.e. personal files, Askari Health Insurance, Life Insurance, Training and Contract files.  Assist in processing the daily staff health claims and follow up with Askari Health in facilitating the claims.  Assist in handling mails of the HR/OD unit, i.e. training material, letters, etc.  Assisted in logistical, financial and administrative matters of the workshops, meetings conferences and seminars.  Assist the manager HR/OD in the recruitment process and transition within AAPK.  EDUCATION AND QUALIFICATION  - Masters In Innovative Management (Coventry University UK) -: Bachelor of Arts And Social Sciences (Punjab University, Pakistan)  SKILLS  Research and data analysis Leadership  Attentive Listener Communication  Decision Making  Time Management  Conflict Resolution  Adaptability  Ability to Work Under Pressure  Self-motivation        REFERENCES:  They can be provided upon request.