Shadrack Were

P.O. Box 18157 Nairobi 00500 -- SHADRACK WERE SUMMARY PROFESSIONAL ACHIEVEMENTS I am IT Training and Support specialist, with robust and proven skills to support IT networks and computers, as well as giving personal support and training to computer users. TRAINER FOR THE PRESIDENTIAL DIGITAL TALENT PROGRAMME Presidential programme to train college graduates in ICT systems. Train the candidates how to implement and support the Digital Literacy Program (DLP) computers. INSTALLATION AND TRAINING SPECIALIST IN THE DLP PROGRAMME Presidential initiative to provide laptops in all government Primary Schools Installed the DLP Laptops and networks in over 50 schools throughout the country. Trained the trainers – training over 400 teachers to use the system. Provide regular support to the DLP systems on phone and on site. TRAIN THE TEACHERS SERVICE COMMISSIONERS ON THE USE OF DLP DEVICES These are the top civil servants for the Teachers Service Commission Set up and plan the seminar training, and do the actual training to the commissioners on the various aspects of the DLP system. SKILLS System Administration of Networks, Routers and Firewalls PC hardware and software installation and support Communication and training of end users in ICT WORK HISTORY IT CONSULTANT FOR COM21 - THE DIGITAL LITERACY PROGRAME From May 2016 to present Roles and Responsibilities:  Plan and install networks and laptops in various primary schools across the country.  Train the trainer – train the teachers and key staff how to use the laptops as well as train them on basic support for their local network.  Provide remote and local support for the DLP system at each local school. OWNER OF MAGIC COMPUTER GARAGE Jan 2015 to May 2016 My own company that provided independent support for computers and software, mainly to students of Kenyatta University. It also provided printing and copying services to the local community. IT SUPPORT TECHNICIAN, PAYNET KENYA LTD June 2011 to Dec 2014 Roles and Responsibilities:  Installation and 1st line support of internal Paynet computers, networks and ATM machines.  Take ownership of user problems and be proactive when dealing with user issues.  Notify relevant staff to arrange for external technical support where the problems cannot be resolved in house.  Perform daily backups of all Paynet computers  Trainer for external clients on Paynet’s proprietary wage-point system. Most customers were bank employees. INTERN, PAYNET KENYA LTD Jan 2011 to June 2011 Roles and Responsibilities:  EDUCATION Learn how to install and support internal computers and basic ATM maintenance. CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) Multimedia University, Nairobi, January 2010 to December 2010 Levels 1 to 4 - Pass. DIPLOMA IN ISTITUTE OF MANAGEMENT AND INFORMATION SYSTEMS (IMIS) Multimedia University, Nairobi, July 2009 – December 2009 REFERENCES PATIENCE ASIIME PROJECT MANAGER AT COM21 LTD-STEVE EVANS MD, Consultancy Four Ltd (Formerly Group Projects and Risk Manager at Paynet Kenya Ltd) -,- Page | 2 Shadrack Were