Shadrach Effiong

SHADRACH EFFIONG 8 EKPO NWA STREET, CALABAR - |- Objective To work in an environment that encourages me to succeed and grow professionally and where I can utilize my skills and knowledge appropriately. And also to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value hard work and trusts me why responsibilities and challenges Experience Acetrail Express Limited Customer Care Representative • Responded to customer questions and complaints and followed up on customer interactions 2021 - Till date • Trained new hires in policies and procedures to maintain exceptional customer care standards. • Monitored customer service team to identify and eliminate service or quality gaps. • Validated and updated new customer and trip information to minimize errors. • Studied customer interactions and collected feedback to identify potential service improvements. • Fielded a high volume of daily inquiries via a continuous stream of calls, text messages, and chat messages. • Performed facility checks to verify cleanliness and client safety. • Managed time by prioritizing workload and juggling multiple tasks simultaneously. • Provided key information to supervisors regarding customer issues or complaints. • Made informed decisions under stressful circumstances. Acetrail Express Limited Office Assistant • Took notes and identified action items for high-priority meetings. 2021 - Till date • Provided advanced clerical support by developing agendas for meetings. • Provided high-level executive and administrative support to organizational executives. • Took and relayed messages and appropriately escalated calls to appropriate personnel. • Communicated effectively with all levels of employees, as well as external constituents and stakeholders. • Oversaw office services to maintain smooth operations, prepare budgets, handle HR issues, and coordinate housekeeping. • Kept operational team productive and on schedule by coordinating appointments and skillfully responding to routine inquiries. Niger Mills Company Quality Control Intern • Removal of dirty/broken glassware from the lab areas. April 2018 - October 2018 • Washing and drying of used glassware and returning to appropriate places. • Maintaining the glass area by keeping it organized. • Assisting Lab analysts and microbiologists with tasks such as collection of product samples during and after production, and execution of sample analyses (product testing) using modern equipment. • Also assist lab analysts and microbiologists in carrying out rheological tests for product samples. • Daily monitoring and follow-up of product samples Niger Mills Company Data Entry Assistant /Lab Intern • Compiled, sorted, and verified the accuracy of data before entry. April 2018 - October 2018 • Transferred data from hard copy formats into computer files and database systems. • Created comprehensive documents to organize large datasets. Success Group Of Companies Data Entry Clerk • Stored records and related materials as backups for digital data. 2012 - 2021 • Proofread and revised documents and correspondence to eliminate grammar errors. • Converted paper files into electronic formats using computer or database systems. • Compiled, sorted, and verified the accuracy of data before entry. • Typed data with a high level of accuracy by carefully listening to speakers. • Stored completed documents in appropriate locations. • Compared transcribed data with source documents to correct any errors. • Created comprehensive Excel spreadsheets to organize large datasets. • Transferred data from hard copy to computer files and database systems. Education University Of Uyo Microbiology/B.Sc Second Class Upper Skills Data Entry Customer Support Typing Skills Attention to details Microsoft Office,(Word, Excel,...) Researching skills Proofreading and Editing Transcription Certification Virtual Assistant Professional - DEXA Virtual Assistant Fundamentals Certification In Customer Service Foundation Certification In Customer Service & Relationship Management Data Entry Tools And Techniques Time Management Tips: Teamwork Reference Esther Chukwu - CEFA FREELANCING ACADEMY Founder-- 2021 Matthew Edubio UI/XI, Graphic Designer--