Shadine Thomas

Shadine Thomas Old Harbour, Saint Catherine-- Summary Responsive and adaptable customer service team member with 2 years of experience in the call center industry. Attentive to the unique needs of individual callers and competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty. Experience Customer Service Representative VXI Global Solutions Jul 2019 - Mar 2022      Assisted customers with troubleshooting and resolving technical issues. Handled high call volume to quickly answer inquiries, update accounts and resolve concerns. Processed orders and responded to order status inquiries using a computer system. Updated CRM (Customer Relationship Management) system with call information and interaction details for future reference. Built rapport with customers through active listening to maximize opportunities. Customer Service Representative University of the Commonwealth Caribbean (UCC) Jul 2018 - Jan 2019     Educated potential students about programs, outcomes, and services. Obtained new student enrollments by offering exceptional customer service and guidance through admissions processes. Asked questions by instructions to obtain various specified information. Pursued qualified candidates for enrollment and determined the appropriateness of candidates for admission. Education Old Harbour High School September 2012 - June 2017 Caribbean Secondary Education Certificate       English Language Principles of Business Principles of Accounts Office Administration Social Studies Integrated Science 2 2 3 3 3 3 Skills customer service • troubleshooting • Data Entry • Customer Satisfaction • Active Listening • Strong Communication • Customer Relationship Management (CRM)